Charné Marzaan Van Rensburg

Reception & Administrative Duties Finance & Office Administration Guest Services & Hospitality Operational Oversight Systems & Software

• Welcoming and assisting guests (Meet & Greet)
• Handling guest check-ins and check-outs
• Managing room tours for potential clients
• Responding to emails, phone calls, and general inquiries
• Filing and document management
• Arranging courier collections and deliveries
• Encouraging and collecting guest reviews
• Scanning and printing guest IDs
• Creating quotes and invoices
• Allocating incoming payments correctly
• Managing petty cash and daily cash-ups
• Ordering stock from suppliers (personally or coordinating orders)
• Performing daily opening and closing stock counts
• Assisting with monthly stock takes
• Acting as a waiter/waitress when needed
  Taking orders
  Delivering food and drinks to rooms
  Setting tables and maintaining a clean dining area
• Making and serving coffee for guests
• Keeping the coffee station clean and stocked
• Monitoring and assisting housekeeping to ensure high standards
• Coordinating daily operations to ensure smooth guest experiences
• Proficient in Microsoft Word, Excel, Outlook, and Microsoft Edge
• Daily use of RoomRaccoon for reservations, guest management, and invoicing