Charney Foukx

Structured Managing Director’s calendar and communications to align with urgent operational priorities.

• Facilitated weekly operations meetings, capturing high-level decisions and subsequent departmental actions.
• Developed professional meeting minutes that included clear ownership assignments for follow-up tasks.
• Monitored progress on multiple restoration projects while managing communication between office and field teams.
• Utilised Google Sheets to create operational trackers that improved workflow efficiency.
• Entrusted with confidential matters, ensuring discretion while managing sensitive issues effectively.
• Ensured timely completion of projects by monitoring progress and adjusting timelines as needed.
• Improved efficiency in document management by digitising files.
• Coordinated executive's travel arrangements for successful business trips.
• Prioritised tasks effectively, ensuring optimal use of time and resources.
• Assisted in decision-making processes for improved business outcomes.
• Handled confidential documents with care, maintaining organisational integrity.
• Boosted team morale with effective communication and delegation of tasks.
• Managed complex scheduling and diary management to ensure smooth business operations.
• Coordinated training sessions for staff development purposes.
• Fostered a positive working environment through proactive conflict resolution strategies.
• Maintained confidentiality of sensitive information with utmost discretion.
• Prioritised incoming communications to filter out basic requests and minimise disruptions.
• Documented conferences, meetings and appointments with verbatim reports.
• Oversaw and trained clerical support staff to accomplish challenging objectives.
• Kept files organised and up-to-date for accurate record-keeping purposes.
• Scheduled meetings, conferences and appointments.
• Screened incoming phone calls and relayed detailed messages.
• Booked flights and hotels for domestic and international meetings.

• Managed complex customer queries for improved understanding and resolution.
• Delivered comprehensive product knowledge to customers, ensuring informed purchase decisions.
• Utilised CRM software effectively to manage and monitor customer interactions efficiently.
• Facilitated informative product demonstrations, influencing positive purchase decisions.
• Manages all the incoming demands to the operations
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Responsible for actioning all assigned activities for the Call Center and ensuring business objectives are well supported. Applying organizational processes, and work to improve quality. Ensures professional relations exist with customers, service providers,
  reporting and informational needs are met. State changes- both internally and externally for service provider's and staff.
• Streamlined customer service processes to increase efficiency.

Optimised CEO's schedule through effective diary management.
Handled customer servicing via calls, emails, and WhatsApp to enhance responsiveness.
Implemented filing systems for stock and price management to improve efficiency.
Conducted switchboard operations to manage incoming communications effectively.
Promoted product sales through targeted marketing efforts.
Responded to customer enquiries efficiently to foster positive relationships.
Enhanced administrative functions, contributing to operational success.

Proactively canvassed for properties, successfully sourcing new clients.
Listed and marketed properties, increasing client interest and engagement.
Facilitated viewings with clients, guiding them through options effectively.
Executed documentation and credit checks for rental clients to ensure eligibility.
Developed compliance documents for sales and rentals to maintain standards.
Provided outstanding customer service, resulting in higher client retention rates.

Navigated challenging negotiations successfully whilst maintaining strong relationships with clients.

Resolved customer complaints promptly, ensuring customer satisfaction.

• Achieved high sales in luxury Swiss watches through personalised client assistance.
  Managed repairs for jewellery, ensuring quality and satisfaction.
  Streamlined stock control processes by efficiently handling merchandise logistics.
  Conducted comprehensive brand training to elevate overall product understanding.
• Participated actively in team meetings and training sessions for personal development and shared learning.
• Achieved sales targets with proactive customer engagement.
• Handled cash transactions accurately, ensuring financial integrity of the store.
• Assisted in visual merchandising, boosting store appeal.
• Used upselling techniques to maximise revenue generation potential.
• Collaborated with team members for successful store operations.
• Maintained store cleanliness to uphold brand standards.
• Offered excellent customer service by staying on top of pending orders and customer requests.