Charne` Khan
Medical Receptionist
Cape Town
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 6 years.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Medical Receptionist
Drs Jeeva & partners
Cape Town
08.2017 - Current
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed patient referrals to other medical specialists.
- Helped patients complete necessary medical forms and documentation.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Checked patient insurance, demographic, and health history to keep information current
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass
Call Center Agent
ASDA
Cape Town
02.2014 - 06.2017
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Responded to customer calls and emails to answer questions about products and services.
- Automated processes to manage remote network.
- Maintained user account data by initiating account access and establishing in database.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Addressed customer account discrepancies and concerns
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
- Sought out extra training opportunities to enhance customer relationship management abilities
Safety Coordinator
chevron refinery
Cape Town
01.2013 - 04.2014
- Conducted safety audits and investigated plant quality issues.
- Recommended changes to company culture to improve safety and meet changing demands.
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Recognized, documented, and advised on removal of hazards.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Coached employees, managers and executives on effective safety policies.
- Conducted investigations into incidents and reported on findings.
- Inspected facilities for adherence to fire, hazard, and safety guidelines
- Recommended changes to company culture to improve safety and meet changing demands
- Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards
Education
Some College (No Degree) -
Cathkin High School
Athlone 01.2001 - 01.2011
Skills
Medical office administration
Payment collection
Medical Records Management
Account management
Appointment Scheduling
Electronic Medical Records
Patient Scheduling
Attention to Detail
Insurance Verification
Certification
ALTRON ELIXIR LIVE
Timeline
ALTRON ELIXIR LIVE
01-2019
Medical Receptionist
Drs Jeeva & partners
08.2017 - Current
Call Center Agent
ASDA
02.2014 - 06.2017
Safety Coordinator
chevron refinery
01.2013 - 04.2014
Some College (No Degree) -
Cathkin High School
01.2001 - 01.2011