Charne Cyster
Cape Town
Summary
I am a dedicated and hardworking individual , a proud single mother of two, currently pursing my studies to grow both personally and professionally. I am committed to giving my best in everything I do and take pride in my reliability and strong work ethic. Balancing parenting, studying, and work has taught me resilience, time management, and the importance of staying focused on my goals. I bring passion, responsibility, and a positive attitude to every task I take on.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Opcommshq -Brandon Lei 069 216 0800
Cape Town
11.2022 - Current
- Managed customer inquiries through chat and email communications.
- Resolved complaints by identifying issues and providing effective solutions.
- Educated customers on products and services offered by the company.
- Documented customer interactions in the internal CRM system accurately.
- Collaborated with team members to improve service delivery processes.
- Assisted in training new staff on customer service protocols and procedures.
- Maintained up-to-date knowledge of company policies and industry trends.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative/QA Analyst
Teleperformance SA
Cape Town
08.2021 - 11.2022
- Assisted customers with inquiries and resolved issues in a timely manner.
- Managed customer accounts and updated information in the database.
- Trained new staff on customer service protocols and system usage.
- Collaborated with developers to identify and resolve software defects efficiently.
- Utilized automated testing tools to streamline quality assurance processes effectively.
- Participated in requirement reviews to ensure clarity and alignment with quality standards.
- Utilized defect tracking tools such as JIRA to track issues reported during the QA process.
- Communicated effectively both verbally and written with internal stakeholders at all levels.
Customer Service Representative
Capita full circle SA
Cape Town
08.2019 - 08.2021
- Assisted customers with inquiries and resolved issues in a timely manner.
- Managed customer accounts and updated information in the database.
- Collaborated with team members to enhance service delivery processes.
- Trained new staff on customer service protocols and system usage.
- Conducted follow-ups to ensure customer satisfaction and retention.
- Handled escalated complaints with professionalism and empathy.
- Utilized CRM software to track customer interactions effectively.
- Provided product information and recommendations to assist customer decisions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Teacher age 4-5
The Kindergarten
Cape Town
01.2018 - 08.2019
- Developed engaging lesson plans for diverse student needs.
- Facilitated classroom discussions to promote critical thinking skills.
- Collaborated with parents to support student learning and development.
- Implemented technology tools to enhance classroom instruction.
- Assessed student performance through various evaluation methods.
- Adapted teaching methods based on individual student learning styles.
- Maintained a safe and orderly learning environment for all students.
- Built and strengthened positive relationships with students, parents, and teaching staff.
Teacher Assistant
Plattekloof Baby Care Centre
Cape Town
04.2017 - 12.2017
- Assisted teachers in classroom management and lesson preparation.
- Facilitated small group activities to enhance student engagement.
- Prepared instructional materials and resources for daily lessons.
- Monitored student progress and reported observations to teachers.
- Organized classroom supplies and maintained an orderly space.
- Supervised children and participated with children in activities.
- Communicated effectively with parents regarding student behavior and progress.
- Established positive relationships with students, parents, fellow teachers and school administrators.
Shop Floor Assistant
Gelmar N1 City
Cape Town
10.2016 - 04.2017
- Assisted customers in selecting products and resolving inquiries.
- Maintained store presentation and organized merchandise displays.
- Processed transactions accurately using point-of-sale systems.
- Educated customers about product features and promotions.
- Managed inventory by tracking stock levels and conducting audits.
- Supported training of new associates on store policies and procedures.
- Provided exceptional customer service, ensuring a positive shopping experience.
Retail Sales Assistant
Game N1 City
Cape Town
03.2013 - 10.2016
- Assisted customers in selecting video games and accessories.
- Managed inventory levels and organized product displays.
- Operated point-of-sale system for transactions and returns.
- Provided product knowledge to enhance customer experience.
- Assisted team with daily administrative tasks and scheduling activities.
- Managed inventory and organized supplies for efficient workflow.
- Maintained accurate records and documentation for various projects.
- Organized and maintained filing systems for documents and records.
Education
Some College (No Degree) - Early Childhood Care And Education
Boland College Stellenbosch
Stellenbosch 01-2015
High School Diploma -
Certificate of Higher Education
Cape Town12-2010
Some College (No Degree) - Office Administration And Bookkeeping
A+ Computer Training Studio
Cape Town Some College (No Degree) - Level 4 Occupational Early Childhood Development
Edubuild
Cape Town Some College (No Degree) - Level 5 Early Childhood Development
Edubuil
Cape Town Skills
- Customer relationship management
- CRM software usage
- Product knowledge
- Issue resolution
- Technical support
- Quality assurance processes
- ADP Entry-Level Payroll Specialist Professional Certificate
- ADP Entry-Level Payroll Cycle Specialist Professional Certificate
- Excel for Beginners: Pivot Tables
- GenAI for Underwriters: Enhancing Application Reviews
Timeline
Customer Service Representative
Opcommshq -Brandon Lei 069 216 0800
11.2022 - Current
Customer Service Representative/QA Analyst
Teleperformance SA
08.2021 - 11.2022
Customer Service Representative
Capita full circle SA
08.2019 - 08.2021
Teacher age 4-5
The Kindergarten
01.2018 - 08.2019
Teacher Assistant
Plattekloof Baby Care Centre
04.2017 - 12.2017
Shop Floor Assistant
Gelmar N1 City
10.2016 - 04.2017
Retail Sales Assistant
Game N1 City
03.2013 - 10.2016
Some College (No Degree) - Early Childhood Care And Education
Boland College Stellenbosch
High School Diploma -
Certificate of Higher Education
Some College (No Degree) - Office Administration And Bookkeeping
A+ Computer Training Studio
Some College (No Degree) - Level 4 Occupational Early Childhood Development
Edubuild
Some College (No Degree) - Level 5 Early Childhood Development
Edubuil