Charmaine Gugulethu Lekhuleni
African
Summary
I am a well spoken and highly motivated individual with experience in fast paced retail venues with passion for people, exceeding sales targets, optimizing store operation and ensuring a customer satisfaction.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Sales Supervisor
Pep Cell
07.2016 - 10.2023
- Established rapport with potential clients by conducting targeted outreach initiatives such as cold calling or email campaigns.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Utilized data analysis techniques to identify patterns in consumer behavior that informed marketing strategies moving forward.
- Streamlined sales processes through the introduction of efficient systems and tools, optimizing resource allocation.
- Boosted sales by implementing effective training programs for new and existing employees.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
Switchboard Operator
S.A Security Company
04.2015 - 06.2015
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Provided reliable support to front desk staff, facilitating seamless coordination of daily operations.
- Supported company initiatives by participating in cross-training opportunities, expanding skill set beyond switchboard operation duties.
- Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.
- Increased company-wide communication by promptly connecting internal calls between departments.
Receptionist
Comesa Tec
03.2014 - 11.2014
- Reduced incoming call response time by implementing an effective call routing system.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
HR Intern
Ekhuruleni Metropolitian Municipality
03.2013 - 06.2013
- Coordinated scheduling of interviews between candidates and hiring managers, ensuring a smooth recruiting process for all parties involved.
- Maintained professional relationships with external vendors providing HR services such as background checks or training materials providers.
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Assisted in developing engaging training programs to enhance employee skill sets and productivity levels.
- Assisted in organizing company-wide events, boosting morale and fostering positive workplace relationships among colleagues.
- Supported diversity and inclusion programs within the organization, fostering an inclusive work environment for all employees.
Education
Diploma in Human Resources - Human Resources Management
IQ Academy
East London South Africa 04.2001 -
High School Diploma -
Balmoral College
Germiston Johannesburg 04.2001 -
Skills
Shrinkage Control
Accomplishments
i have managed to obtain some security certificate which consist of grades E,C,D in June 2015 to June 2016 these certificates were done while i was a switchboard operator. I also do obtain a code 10 drivers license and was awarded and excellent customers service award at Pep cell in 2021.
Certification
Excellent Customer service
Timeline
Fundamentals of Human resource manager
01-2023
Excellent Customer service
11-2021
Sales Supervisor
Pep Cell
07.2016 - 10.2023
Switchboard Operator
S.A Security Company
04.2015 - 06.2015
Receptionist
Comesa Tec
03.2014 - 11.2014
HR Intern
Ekhuruleni Metropolitian Municipality
03.2013 - 06.2013
Diploma in Human Resources - Human Resources Management
IQ Academy
04.2001 -
High School Diploma -
Balmoral College
04.2001 -
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