Summary
Overview
Work History
Education
Skills
Contact Profile
References
Timeline
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Charmaine Welthagen

Tauranga

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels.

Overview

20
20
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

External - Technical Sales Representative

Bosch Rexroth South Africa
01.2019 - Current
  • Collaborated with customers and asked questions to assess needs and budgets.
  • Maintained sales tracking reports to support operational enhancements and implement corrective actions.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
  • Developed robust pipeline of sales opportunities
  • Generated and executed sales plans in existing customer base to meet profit increase goals.
  • Drove team revenue totals by bringing in top sales numbers.
  • Engaged large and medium end-users to deliver company's total value proposition to increase sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Reconciled billing discrepancies with regulatory agencies and finance department.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Increased sales with more than 10% annually


Office Administrator /Internal Sales Representative

Bosch Rexroth South Africa
03.2004 - 12.2018
  • Coordinate office activities and operations to secure efficiency and compliance to company policies.
  • Supervise administrative staff and divide responsibilities to ensure performance.
  • Manage phone calls and correspondence.
  • Support budgeting and bookkeeping procedures.
  • Create and update records and databases with personnel, financial and other data.
  • Track stocks of office supplies and inventory and place orders when necessary.
  • Labour Posting, Managing Time Sheets, Filing, Switchboard Operation, Safety Files, Data Capturing, Banking, Preparing payment requisitions.
  • Carrying out clerical duties such as answering phone calls, responding to emails, and preparing documents, including office correspondence and minutes.
  • Performing bookkeeping tasks such as invoicing, monitoring accounts receivable and payable.
  • Maintaining general office files, including job files, vendor files, and other files related to company's operations.
  • Receiving and dispatching of stock, stock control, inspecting for damages, stock depreciation, stocking shelves and stacking heavy goods safely, picking stock from store and recording their movements, packing and sending orders to customers.
  • Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reconciled account files and produced monthly reports.
  • Maintained electronic and paper filing systems for easy retrieval of information.

Education

Financial Accounting -

Umfolozi TVET College
Richards Bay
01.2016 - 05.2018

High School Diploma -

Richards Bay High School
Richards Bay
01.1998 - 05.2002

Skills

    Business Growth and Retention

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Contact Profile

C O N T A C T P R O F I L E

References

Bettie Gagnepain - +27 83 989 9779

Timeline

External - Technical Sales Representative

Bosch Rexroth South Africa
01.2019 - Current

Financial Accounting -

Umfolozi TVET College
01.2016 - 05.2018

Office Administrator /Internal Sales Representative

Bosch Rexroth South Africa
03.2004 - 12.2018

High School Diploma -

Richards Bay High School
01.1998 - 05.2002

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Charmaine Welthagen