Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
External - Technical Sales Representative
Bosch Rexroth South Africa
01.2019 - Current
Collaborated with customers and asked questions to assess needs and budgets.
Maintained sales tracking reports to support operational enhancements and implement corrective actions.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
Contacted customers and prospects to generate new business to achieve company growth goals.
Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
Developed robust pipeline of sales opportunities
Generated and executed sales plans in existing customer base to meet profit increase goals.
Drove team revenue totals by bringing in top sales numbers.
Engaged large and medium end-users to deliver company's total value proposition to increase sales.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Resolved order issues efficiently and enhanced customer satisfaction ratings.
Reconciled billing discrepancies with regulatory agencies and finance department.
Clarified customer requests, forwarded product information and answered questions to support sales operations.
Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Coordinate office activities and operations to secure efficiency and compliance to company policies.
Supervise administrative staff and divide responsibilities to ensure performance.
Manage phone calls and correspondence.
Support budgeting and bookkeeping procedures.
Create and update records and databases with personnel, financial and other data.
Track stocks of office supplies and inventory and place orders when necessary.
Labour Posting, Managing Time Sheets, Filing, Switchboard Operation, Safety Files, Data Capturing, Banking, Preparing payment requisitions.
Carrying out clerical duties such as answering phone calls, responding to emails, and preparing documents, including office correspondence and minutes.
Performing bookkeeping tasks such as invoicing, monitoring accounts receivable and payable.
Maintaining general office files, including job files, vendor files, and other files related to company's operations.
Receiving and dispatching of stock, stock control, inspecting for damages, stock depreciation, stocking shelves and stacking heavy goods safely, picking stock from store and recording their movements, packing and sending orders to customers.
Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Interacted with customers by phone, email, or in-person to provide information.
Reconciled account files and produced monthly reports.
Maintained electronic and paper filing systems for easy retrieval of information.
Junior Treasury Analyst - Shared Services at Bosch Rexroth South Africa (RF) (Pty) LtdJunior Treasury Analyst - Shared Services at Bosch Rexroth South Africa (RF) (Pty) Ltd