Charmaine Parker
Adminastritive Manager
Ottosdal
Summary
Accomplished Administrative Manager with a proven track record at Anglogold Ashanti Health, enhancing office efficiency and team productivity by 30%. Expert in office management and customer service management, with a knack for developing streamlined processes. Excelled in building high-performing teams and fostering positive work environments through effective communication and relationship building.
I am passionate about working with people, showing empathy and compassion of people from all walks of life. I am an extremely loyal committed person and take great pride in all tasks.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Administrative Manager
Anglogold Ashanti Health
09.2000 - 11.2019
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Discreetly managed sensitive information, ensuring compliance in storage and disposal practices.
- Discreetly managed sensitive information, ensuring compliance in storage and disposal practices.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Met department budgets by monitoring and reporting on office expenses.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Verified customer information for orderly, up-to-date online systems.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Led administrative team in supporting department heads, ensuring smooth day-to-day operations.
- Coordinated annual compliance audits, ensuring all administrative processes met regulatory requirements and standards.
- Implemented new filing system to streamline document retrieval, significantly reducing time spent on searching for files.
- Fostered positive work environment, organizing team-building activities that improved interdepartmental communication.
- Created organized filing system to manage department documents.
- Organized and updated databases, records and other information resources.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Grade 9 - Retail
Milner High School
Klerksdorp North West 04.2001 -
Skills
Office supervision
Documentation and control
Office management
Administrative support
Customer service management
Recordkeeping and reporting
Microsoft Office Suite
Developing policies and procedures
Human resources
HR support
Staff management
Relationship building
Records management
Expense reports
Budget administration
Meeting coordination
Timeline
Grade 9 - Retail
Milner High School
04.2001 -
Administrative Manager
Anglogold Ashanti Health
09.2000 - 11.2019
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