CHARMAINE MASHOANE MATHABATHE
Johannesburg
Summary
A highly motivated, dependable, and detail-oriented professional with a passion for delivering exceptional customer service and fostering positive relationships. I am seeking an opportunity to contribute my skills in communication, organization, and problem solving to a forward-thinking team. My goal is to grow within a professional environment while consistently exceeding expectations.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Sales Assistant & Cashier
Continental Linen & Whitehouse
03.2024 - Current
- Delivered outstanding customer service, ensuring satisfaction and loyalty through personalized assistance.
- Processed transactions, refunds, and exchanges accurately, enhancing customer satisfaction during peak hours.
- Addressed customer queries via phone, ensuring timely resolutions that improved customer experience.
- Coordinated stock receiving, quality checks, and merchandise organization, supporting smooth store operations.
- Maintained a clean, organized, and visually appealing store layout, enhancing the shopping experience.
Receptionist Assistant
BrightSmile Dental Practice
02.2020 - 05.2021
- Greet visitors warmly, ensuring a positive first impression
- Assisted visitors by addressing inquiries, enhancing their overall experience
- Answer and direct phone calls
- Take messages and pass them to the correct staff
- Book appointments and manage schedules
- Organized front desk operations to maintain a tidy environment.
- Receive and distribute emails, parcels, and documents
- Keep records updated and accurate
- Performed administrative tasks, including filing documents and making photocopies.
Education
Certified Virtual Assistant (VA) Certificate -
ALX Africa
Online 03.2025 - 07.2025
Higher Certificate - Economics Management & Sciences
University of South Africa (UNISA)
Johannesburg 02.2024 - 12.2025
National Senior Certificate - English, Mathematics, Geography, Physical Sciences, Life Sciences, Life Orientation & Sepedi
Tshebela High School
Polokwane 01.2018 - 12.2018
Skills
- Customer service
- Project management
- Time management
- Effective communication
- Data entry
- Microsoft Office
- Sales support
- Relationship building
- Point of sale operation
- Cash register operation
- Team collaboration
- Sales target achievement
- Stock management
- Customer relationship management
- Merchandising proficiency
- Visual merchandising
- Teamwork
Certification
Code 10 Drivers License, 2025
References
- Continental Linen & Whitehouse, Micheala Marks, +27 62 320 5218
- BrightSmile Dental Practice, Ms Moseki, +27 69 145 6913
- Tshebela High School, Mr Phaleng, +27 15 618 0044
Languages
- Sepedi
- Setswana
- IsiZulu
- Xhosa
- English
- Sepedi
- Setswana
- IsiZulu
- Xhosa
Languages
English
Proficient
C2
Timeline
Certified Virtual Assistant (VA) Certificate -
ALX Africa
03.2025 - 07.2025
Sales Assistant & Cashier
Continental Linen & Whitehouse
03.2024 - Current
Higher Certificate - Economics Management & Sciences
University of South Africa (UNISA)
02.2024 - 12.2025
Receptionist Assistant
BrightSmile Dental Practice
02.2020 - 05.2021
National Senior Certificate - English, Mathematics, Geography, Physical Sciences, Life Sciences, Life Orientation & Sepedi
Tshebela High School
01.2018 - 12.2018