CHARMAINE MASEKO
Dubai
Summary
Dedicated professional with expertise in guest relations and first impressions, reservation coordination, and management. Demonstrates excellence in customer service through effective communication skills and resolution of complaints, ensuring guest satisfaction. Skilled in multitasking within dynamic environments and collaborating with service personnel to maintain a professional demeanor and etiquette. Proficient in data entry, conflict resolution, Microsoft Office Suite, and security awareness. Aspires to leverage these competencies to enhance organizational efficiency and guest experiences.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Receptionist / Cashier
Bodhi Thai Massage Centre – Dubai Mall
Dubai Mall
2024.09 - 2026.04
- Oversaw guest reception by providing professional and friendly assistance.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Streamlined booking processes and handled customer inquiries with efficiency.
- Organized reception environment to uphold a positive first impression.
- Resolved customer issues with diplomacy and efficiency, enhancing satisfaction.
- Managed guest flow during busy periods to optimize service delivery. Ions
- Maintained an organized reception area for a professional business environment.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Utilized multi-line telephone system to manage incoming calls effectively.
- Tracked daily activities and important metrics with spreadsheets.
- Coordinated travel flights, accommodation and itineraries for office staff.
- Maintained clean and organised workspace to ensure efficient service.
- Resolved customer complaints professionally leading to higher retention rates.
- Trained new cashiers on store policies and procedures to maintain standards.
Education
Bachelor of Science - science
midlands state university
midlands, Zimbabwe 2018.01 - 2022.12
A - Science
Sobukhazi high school
Bulawayo, Zimbabwe 2016.01 - 2017.11
Skills
- Guest relations and first impressions
- Reservation coordination and management
- Excellence in customer service
- Effective communication skills
- Resolution of complaints and guest satisfaction
- Multitasking in dynamic environments
- Teamwork with service personnel
- Professional demeanor and etiquette
- Data Entry
- Conflict Resolution
- Microsoft Office Suite
- Security awareness
Languages
English
Fluent
Timeline
Receptionist / Cashier
Bodhi Thai Massage Centre – Dubai Mall
2024.09 - 2026.04
Bachelor of Science - science
midlands state university
2018.01 - 2022.12
A - Science
Sobukhazi high school
2016.01 - 2017.11