Software Development
Charmaine Machabe
IT Help Desk Agent
Kempton Park
Summary
Adept IT Help Desk Agent with a proven track record at Peermont Global (Pty) Ltd, enhancing customer satisfaction through efficient resolution of technical issues and insightful participation in IT projects. Skilled in software installation and technical troubleshooting, I excel in multitasking and teamwork, significantly improving IT support operations.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
IT Help Desk Agent
Peermont Global (Pty) Ltd
Kempto Park
08.2022 - Current
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Participated in IT projects as needed, contributing valuable insights from the front-lines of user support operations.
- Evaluated new tools and technologies for potential adoption within the organization's IT infrastructure.
- Enhanced IT support with comprehensive documentation of common issues and resolutions.
- Installed and configured operating systems and applications.
- Set up workstations by configuring hardware, devices, and software for employees.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Participated in network maintenance, conducting routine checks for optimal performance.
- Used ticketing systems to manage and process support actions and requests.
- Performed routine evaluations of support processes to pinpoint areas needing improvement.
- Enhanced customer satisfaction by responding to inquiries and providing technical support, both in-person and via phone.
- Support over 1000 User accounts.
Library Assistant
Richfield Graduate Institute of Technology
Kempton Park
08.2020 - 11.2020
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Set up computer and digital device access, providing assistance with use and operation.
- Offered basic reference assistance to support information needs.
- Organized circulation desk with over 800 books and periodicals to be checked out.
Education
Diploma - Information Technology
Richfield Graduate Institute of Technology
Kempton Park, South Africa 02.2020 - 05.2023
Skills
Remote support
Interests
Network Engineering
Timeline
IT Help Desk Agent
Peermont Global (Pty) Ltd
08.2022 - Current
Library Assistant
Richfield Graduate Institute of Technology
08.2020 - 11.2020
Diploma - Information Technology
Richfield Graduate Institute of Technology
02.2020 - 05.2023
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