Charmaine Mabena
Team Leader Bereu De Change
Akasia
Summary
Dynamic and results-driven professional with a solid background in team leadership and a passion for delivering outstanding customer service. I possess strong interpersonal skills, allowing me to build lasting relationships with clients and team members alike. My ability to adapt to new challenges and implement innovative solutions has consistently led to improved operational efficiency and enhanced team performance. I thrive in fast-paced environments and am committed to achieving organizational goals while fostering a collaborative and positive work culture.
Overview
19
19
years of professional experience
3
3
Languages
Work History
Teamleader Bereu de Change
Standardbank of South Africa
03.2018 - Current
- Supervised the operations of the currency exchange department, ensuring all transactions adhere to compliance and regulatory standards.
- Monitored and analyzed market trends and exchange rates to provide accurate and timely information to clients and management.
- Developed and implemented strategic plans to improve operational efficiency in currency exchange transactions, reducing processing times significantly.
- Established strong customer relationships through excellent service and effective communication, leading to increased client satisfaction and loyalty in currency exchange.
- Led a high-performing team focused on optimizing currency exchange operations, resulting in improved transaction speed and customer feedback scores.
- Collaborated with other departments to enhance service offerings and streamline the currency exchange process, facilitating a seamless customer experience.
- Cultivated strong partnerships with financial institutions and foreign exchange bodies to stay updated on industry changes, thus ensuring compliance and strategic advantages.
- Oversaw compliance and regulatory adherence for currency exchange transactions, ensuring strict operational integrity and risk management.
Teamleader universal cash
Standardbank of South Africa
12.2006 - 12.2018
- Oversaw daily operations and performance of cash handling team, ensuring compliance with policies and procedures.
- Collaborate with management to develop strategic initiatives aimed at increasing efficiency and reducing cash discrepancies.
- Implemented training programs for team members to enhance their cash management skills and improve customer service.
- Fostered a collaborative team environment by encouraging open communication and conflict resolution among staff members.
- Monitored cash flow and inventory levels, providing regular reports to upper management to facilitate informed decision-making.
- Streamlined cash handling processes by introducing new technology and best practices, leading to a reduction in transaction times and improved customer satisfaction.
- Fostered a collaborative team environment by encouraging open communication and conflict resolution among staff members.
- Evaluated team performance through regular assessments and feedback sessions, promoting a culture of continuous improvement.
- Developed and maintained relationships with key stakeholders to ensure alignment on cash management policies and ongoing operational improvements.
- Developed and maintained relationships with key stakeholders to ensure alignment on cash management policies and ongoing operational improvements.
Customer Liason officer
Standardbank
01.2009 - 12.2009
- Served as the primary point of contact for customers, addressing inquiries, concerns, and feedback to ensure high levels of customer satisfaction.
- Conducted regular follow-ups with customers post-service to gauge satisfaction and gather insights for continuous improvement of services offered.
- Implemented targeted communication strategies to foster strong relationships between the organization and its clientele, enhancing loyalty and retention.
- Regularly analyzed customer feedback and service metrics to identify areas for improvement, formulating action plans to enhance the customer experience.
Education
Advanced Diploma in Business Management NQF 7 -
Mancosa
Gauteng12.2025
Advanced Certificate in Banking - Banking NQF 6
Milpark Education
Gauteng01.2025
Certificate in Banking - Banking NQF 5
Cornerstone
Gauteng01.2024
Matric -
Hoerskool Elandspoort
Pretoria12.2001
Skills
Communication
Leadership
Customer Service
Cash Flow Management
Performance Evaluation
Team Building
Banking Regulations
Risk Assessment
Customer Relationship Management
Process Improvement
Strategic Planning
Compliance Monitoring
Stakeholder Relationship Management
Customer Engagement
Technical Competencies:
Data Management
Fraud Detection and Management
Query Resolution
Risk Awareness
Written Communication
References
- Malefo, Phetla, malepo.phetla@standardbank.co.za, 0849194182, Standardbank, Gauteng
- Vusi, Buthelezi, vusi.buthelezi@standardbank.co.za, 0714528900, Standardbank, Gauteng
Interests
Reading, Cooking, Traveling
Timeline
Teamleader Bereu de Change
Standardbank of South Africa
03.2018 - Current
Customer Liason officer
Standardbank
01.2009 - 12.2009
Teamleader universal cash
Standardbank of South Africa
12.2006 - 12.2018
Certificate in Banking - Banking NQF 5
Cornerstone
Advanced Diploma in Business Management NQF 7 -
Mancosa
Advanced Certificate in Banking - Banking NQF 6
Milpark Education
Matric -
Hoerskool Elandspoort