Summary
Overview
Work History
Education
Skills
References
Timeline
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Charmaine Maabane

Diepkloof

Summary

Dynamic professional with over 15 years of experience, including 9 years in the insurance industry, driven by a passion for success and a positive outlook. Thrives on challenges that promote problem-solving skills and opportunities for knowledge acquisition while sharing expertise with colleagues. Proven ability to handle criticism constructively, fostering personal growth and team motivation. Recognized for leadership as second-in-command in both the vehicle drivable claims and vehicle theft departments, consistently delivering exceptional client assistance and earning accolades for outstanding service.

Overview

11
11
years of professional experience

Work History

Claims Consultant (HOC)

Energy at work (Standardbank)
06.2022 - Current
  • Register new claim
  • Servicing claims
  • Follow up with service providers
  • Making payments
  • Dealing with complaints
  • Claim finalizing

Retainiton Advisor

Telesure Investment Holdings
03.2022 - 06.2022
  • Retain cancelled policies for Vehicle Warranty
  • Scratch an dent
  • Legal cover
  • Funeral cover
  • Tire an rim

Claims Advisor

Miway
06.2014 - 11.2020
  • Handle full claim functions
  • Register claim and appoint an assessor
  • Capture motor vehicle claims, drivable vehicle, non drivable, stolen vehicle claims, fire, home content, building and portable possessions claims
  • Update clients on the progress of the claim, telephonically or electronically
  • Advise client on general and claim queries
  • Ensuring costing is updated and correct all the time
  • Assist my team with resolving complaints, checking claims for surity and ensuring all noted process are followed
  • Ensuring all possible problems are escalated to the team leader
  • Exceptions attend to daily, estimated, claim status and notes updated continuously to prevent additional exceptions
  • Refer possible fraudulent claims to the investigation team
  • Release payments above Advisors mendate
  • Sign off letters, rejection and disclaimer/agreement of loss letters

Education

High School Diploma -

PC Training And Business Collage
Johannesburg
01-2010

Skills

  • Ability to meet deadlines
  • Excellent team player
  • Communications
  • Problem solving
  • High level of communication and performance
  • Time management

References

Tracey, Tshuma, Team leader, Traceyt@miway.co.za, 011 990 0974, Miway

Precious, Chelechele ,Team Leader, Precious.chelechele@standardbank.co.za

 

Timeline

Claims Consultant (HOC)

Energy at work (Standardbank)
06.2022 - Current

Retainiton Advisor

Telesure Investment Holdings
03.2022 - 06.2022

Claims Advisor

Miway
06.2014 - 11.2020

High School Diploma -

PC Training And Business Collage

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Charmaine Maabane