Charmaine Kaoma
Ndola
Summary
Versatile professional with a proven track record in enhancing customer engagement and care quality at BQCC Child Fostering. Leveraged strong ethics and problem-solving skills to increase client satisfaction and streamline operations. Expert in elderly care and marketing strategies, achieving significant improvements in brand presence and patient well-being.
Overview
24
24
years of professional experience
Work History
Caregiver
BQCC Child Fostering
01.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Completed regular check-ins and progress report for each client.
Owner
Mary Alice Branding
01.2011 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
Marketing Manager
Smart Supplies ICT Company
01.2019 - 11.2020
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Increased customer engagement with creative content strategies, tailoring messages to target demographic preferences.
- Developed key partnerships with influencers and media outlets, amplifying brand presence and reach.
- Analyzed campaign performance data to adjust tactics and maximize ROI.
- Conducted market research to identify new opportunities and target markets.
Sales and Marketing Representative
Times of Zambia
01.2001 - 10.2009
- Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Communicated relevant information to internal and external stakeholders.
- Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
- Contributed to event marketing, sales and brand promotion.
Education
No Degree - IMIS
NIEC School Of Business
Ndola01-2001
High School Diploma -
Kansenshi Secondary School
Ndola01-1999
Skills
- Respectful and compassionate
- Time management
- Problem-solving
- Multitasking and organization
- Team collaboration
- Business development
- Sales enablement
- Negotiation techniques
- Excellent communication
- Conflict resolution
- Self motivation
- Sales presentations
Languages
English
Advanced (C1)
Timeline
Caregiver
BQCC Child Fostering
01.2024 - Current
Marketing Manager
Smart Supplies ICT Company
01.2019 - 11.2020
Owner
Mary Alice Branding
01.2011 - Current
Sales and Marketing Representative
Times of Zambia
01.2001 - 10.2009
No Degree - IMIS
NIEC School Of Business
High School Diploma -
Kansenshi Secondary School
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