Charmaine Joubert
Admin Manager
Gauteng,Pretoria
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management position. Ready to help team achieve company goals.
Overview
38
38
years of professional experience
Work History
Front Admin Manager
Checkers
12.2015 - 02.2024
- Handling of all front end duties - Controllers,Cash Office,Admin
- Customer Service representative
- Manager in different departments
- Back Admin Manager, Sales Manager Fresh Departments Manager
- Managed budgets effectively, ensuring financial performance is done for business growth.
- Fostering strong working relationships among team members
- Handling all cashiers and till packers on a daily basis with there duties
- Achieved department goals for performance bonus
- Paying of suppliers on daily basis
- Developed and maintained relationships with customers and suppliers through account developments.
- Accomplished multiple tasks within departments.
- Resolved staff members conflicts, actively listening to concerns and finding appropriate middle grounds.
- Cross - trained all Trainee Managers
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Office Manager
Junxion Communications
04.2007 - 04.2013
- Organize office operations and procedures, supervise office staff, control correspondences with clients.
- Liaise with other companies and agency groups, update of memberships and payable fees, maintain office equipment.
- Maintaining clerical and secretarial functions, design filling system and ensure filling system are maintained and up to date, handling all media related inquiries and sending out of media releases, organizing all events and functions, invoicing, payments, faxes
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
- Created, maintained and updated filing systems for paper and electronic documents.
Reception / Personal Assistant
Specialist Mechanical Engineering
10.2006 - 12.2007
- Answering of busy switchboard, typing, filling, data capturing, travelling arrangements to make for 4 directors
- Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Accomplished project deadlines by assisting with task completion whenever required.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Streamlined communication for better efficiency between executive and team members by acting as a liaison.
- Collaborated with other support staff in coordinating joint projects or covering workload during absences.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
Administrative Clerk
BMW
02.2007 - 03.2007
- General office administration e.g
- Filling, typing, data capturing, telephonic queries on outstanding orders, invoicing on daily basis, customer liaison, satisfaction insurance
- Enhanced communication between departments through diligent management of internal correspondence and scheduling.
- Managed office calendar effectively, scheduling appointments and reserving meeting spaces as needed for optimal workflow organization.
- Organized employee records accurately while maintaining confidentiality in compliance with legal regulations and company guidelines.
- Increased customer satisfaction rates through prompt resolution of inquiries, thorough follow-ups, and clear communication.
- Improved office efficiency by streamlining administrative processes and implementing organizational systems.
- Collaborated with department heads in creating a more efficient work environment by implementing new filing systems and procedures.
- Maintained a clean and organized office environment, ensuring all equipment was in working order and addressing maintenance issues as needed.
- Contributed to a positive work environment with strong interpersonal skills when interacting with colleagues at all levels within the organization.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
Administrative Clerk
Department of Education
04.2006 - 09.2006
- General office administration e.g
- Typing, filling, photo copies, emails, setting up of tenders and data capturing, personal assistant duties, travelling arrangements for overseas client in South Africa, visas, guesthouses, accommodation, assisting in the purchase of houses and cars, day to day assistance for any problems or queries, project with the international educators visiting South Africa, solving any problems and attempting to assist with all requests and requirements from visitors
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Boosted department efficiency with timely completion of assigned tasks such as drafting correspondence or reports for management review.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Purchased and maintained office supplies.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Supported staff on special assignments and ad hoc projects.
Sales Executive
Dollar Thrifty Car Rental
04.2005 - 03.2006
- General office administration, customer liaison, satisfaction insurance, personal visits to clients for needs analysis or problem solving, all arrangements coordination e.g
- Transport from airport, transport to accommodation, responsible for visas, accommodation, daily marketing to existing clients, hotels, guesthouses, corporate clients, governmental departments
- Led successful product launches, increasing brand awareness and market share.
- Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
- Optimized customer database management system for better tracking of sales leads and enhanced reporting capabilities.
- Managed a high-performing sales team, consistently exceeding targets and boosting company profits.
- Increased sales revenue by developing and implementing strategic marketing plans.
- Conducted market research to identify customer needs and preferences.
Reception/Marketer/Manager
Menlyn Car Rental
09.2003 - 12.2004
- Answering busy switchboard, general office administration, daily marketing on existing and new clients.
- Telephonically queries on rentals, managed marketers on daily basis, ensure that they source new clients, financial administration i.e
- Increased brand awareness by developing and implementing comprehensive marketing strategies.
- Banking salaries, assisting marketers and ensuring that rental transactions are done right, fleet management on daily basis - inspections
- Strengthened company''s online presence by revamping website design and user experience.
Reception/Debtors and Creditors
Lynwood Domestic Services
01.2000 - 01.2002
- Reception, managing busy switchboard for two businesses.
- General office administration
- Dealing with irate customers with complaints, ensure technicians go out to repairs and installations, debtors and creditors, responsible for all debtors and creditors, follow-ups on outstanding monies.
- Payments to all suppliers, queries on invoice that is incorrect, invoicing, payments, faxes, etc.
- Achieved timely collections by consistently monitoring outstanding debts and communicating with debtors professionally.
- Continuously monitored market conditions and competitor activities, adjusting strategies to maintain a competitive edge in the credit industry.
- Maintained accurate records of all credit-related activities, facilitating efficient reporting and analysis for management review.
- Improved creditor-client relationships by effectively managing a large portfolio of accounts and promptly addressing concerns.
- Managed disputes effectively, investigating issues thoroughly and implementing appropriate resolutions to maintain client satisfaction.
- Kept records of customers' charges and payments.
- Monitored accounts for signs of fraud and non-payment issues.
Reception/Letting Agent
Resprop Eiendomme
01.1994 - 01.1999
- Managing busy reception, general office administration.
- Operating busy switchboard.
- Handling all customer complaints.
- Typing of meeting and agendas for body corporate, letting agent.
- letting of houses and flats available, property inspections, letting contracts, ITC checks on clients, client liaison, queries, deposits and showing of properties to clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Reduced incoming call response time by implementing an effective call routing system.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
Reception/PA
Pretoria Plastik
01.1990 - 01.1993
- Reception, general office administration
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Reduced incoming call response time by implementing an effective call routing system.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Typist/Secretary
Department of Justice
12.1985 - 01.1989
- Typing, secretarial duties
- Completed complex typing assignments on time demonstrating adaptability in various subject matters.
- Typed legal briefs, reports and court petitions using correct legal format and design guidelines for documents.
- Transcribed meeting minutes into digital format and stored in data repository.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Checked completed work for proper spelling, grammar, punctuation, and format.
- Proofread and typed various legal documents for attorneys and law firms.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Skills
Workforce Management
Education Courses Qualifications
Matriculated, 1985, Hendrik Verwoerd High School, MS Word, MS Power Point, MS Excel, MS Outlook, SAP Access
Career History Summary
- Checkers, 12/2015 - Present, Front Admin Manager
- Junxion Communications, 04/2007 - 04/2013, Office Manager
- BMW, 02/2007 - 03/2007, Administrative Clerk
- Specialist Mechanical Engineering, 10/2006 - 12/2007, Reception/Personal Assistant
- Department of Education, 04/2006 - 09/2006, Administrative Clerk
- Dollar Thrifty Car Rental, 04/2005 - 03/2006, Sales Executive
- Menlyn Car Rental, 09/2003 - 12/2004, Reception/Marketer/Manager
- Lynwood Domestic Services, 2000 - 2002, Reception/Debtors and Creditors
- Resprop Eiendomme, 1994 - 1999, Reception/Letting Agent
- Pretoria Plastik, 1990 - 1993, Reception/PA
- Department of Justice, 12/1985 - 1989, Typist/Secretary
Names
Charmaine
Area Of Residence
Dorandia,Pretoria
Dependants
One
Driver License
Code 14
Contact Numbers
066 285 5217
Personal Information
- Age: 56
- Date of Birth: 03/07/67
- Nationality: South African
- Marital Status: Single
Outdoor activities
Interaction with wild animals.
Outdoor walk in parks
Horse riding and camping outdoor
Timeline
Front Admin Manager
Checkers
12.2015 - 02.2024
Office Manager
Junxion Communications
04.2007 - 04.2013
Administrative Clerk
BMW
02.2007 - 03.2007
Reception / Personal Assistant
Specialist Mechanical Engineering
10.2006 - 12.2007
Administrative Clerk
Department of Education
04.2006 - 09.2006
Sales Executive
Dollar Thrifty Car Rental
04.2005 - 03.2006
Reception/Marketer/Manager
Menlyn Car Rental
09.2003 - 12.2004
Reception/Debtors and Creditors
Lynwood Domestic Services
01.2000 - 01.2002
Reception/Letting Agent
Resprop Eiendomme
01.1994 - 01.1999
Reception/PA
Pretoria Plastik
01.1990 - 01.1993
Typist/Secretary
Department of Justice
12.1985 - 01.1989
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