- Communication
Charlwyn Sawyer
Operations Supervisor
Cape Town
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Talented Operations Supervisor well-versed in multifaceted business and employee management to achieve targeted results. Decisive leader and strategic problem solver with exceptional communication and foresight. Organized and personnel-focused strategic problem-solver with innovative solutions to uncharted problems. Experienced Office Management and administration professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Operations Supervisor
Unitrans Supply Chain Solutions
Cape Town
09.2019 - Current
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
- Monitored supply chain and managed logistics functions for company.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Routing and scheduling of delivery vehicles.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Briefing/debriefing of operational staff.
- Ensuring fleet is maintained & in the required condition to operate/function optimally.
- Supervising road maintenance activities.
- Liaising with mechanical workshop, the client, suppliers, regional management and head office on a daily basis.
- Ensuring optimal utilization of fleet & staff to meet operational targets.
- Ensuring operations administration is processed accurately and timorously .
- Supervising day to day activities and managing 220 + National Bargaining Council for the Road Freight and Logistics Industry (NBCRFLI) staff members, which consist of Debrief Clerks, Checkers (Load, Pick and Return Checkers, Drivers (C1 and EC) and General Workers.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Supervising and managing a fleet comprising 86x refrigerating vehicles - 28t; 14t and 8t vehicles.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Tracked company equipment, tools and technology to manage inventory.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
Education
Bcom in Strategic Supply Chain Management - Supply Chain
University of South Africa
Cape Town South Africa 01.2012 - 11.2017
Bcom Honors Logistics - Logistics And Supply Chain
University of South Africa
Cape Town South Africa 01.2019 - 11.2021
No Degree - Secretarial Studies And Office Administration
GCITI Campus Academy
Cape Town South Africa 04.2001 -
No Degree - Sales And Marketing Education
Rosebank College
Cape Town South Africa 04.2001 -
No Degree - Entrepreneurship
St Andrews High
Cape Town South Africa 04.2001 -
Skills
- Human resources
Accomplishments
Top Achievement and Valedictorian - Office Administration in 2018
Undertook varies courses while doing Office Administration course, which consist of and globally recognized:
Emergency Management
Human Resources
Mining Engineering
Principles of Project Management
Strategic Management
Software
- Spreadsheets
- Word Processing and Desktop Publishing Tools
- Presentation Tools
- Microsoft Outlook, Word, Excel, PowerPoint
Certification
- Bcom Honours Logistics
Interests
- Surfing
- Fishing
- Hiking
- Reading
- Outdoor and Nature
Timeline
- Bcom Honours Logistics
11-2021
Operations Supervisor
Unitrans Supply Chain Solutions
09.2019 - Current
Bcom Honors Logistics - Logistics And Supply Chain
University of South Africa
01.2019 - 11.2021
- Bcom Strategic Supply Chain Management
06-2017
Bcom in Strategic Supply Chain Management - Supply Chain
University of South Africa
01.2012 - 11.2017
No Degree - Secretarial Studies And Office Administration
GCITI Campus Academy
04.2001 -
No Degree - Sales And Marketing Education
Rosebank College
04.2001 -
No Degree - Entrepreneurship
St Andrews High
04.2001 -
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