Charlu Strauss
Front Of House Manager
Bloemfontein, Free State
Summary
Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Front of House Manager
Salt Block Towers
Bloemfontein, Free State
07.2022 - Current
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Supervised staff of 8 through motivational coaching and effective training programs for service and sales techniques.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
Bartender/Server
28
Bloemfontein
10.2021 - 07.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights and weekends.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Trained 4 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Set up glassware, liquor and other necessary supplies for special events.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Taught employees bar sales techniques, resulting in higher profits.
Front of House Manager
Wesselsbron Lodge and Guesthouse
Wesselsbron
12.2017 - 02.2021
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Prepared bills for customers and delivered to rooms on day of check-out.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Education
Bachelor of Arts - Social Sciences
University of The Free State
Bloemfontein, South Africa 03.2021 - Current
Skills
POS system operations
undefinedTimeline
Front of House Manager
Salt Block Towers
07.2022 - Current
Bartender/Server
28
10.2021 - 07.2022
Bachelor of Arts - Social Sciences
University of The Free State
03.2021 - Current
Front of House Manager
Wesselsbron Lodge and Guesthouse
12.2017 - 02.2021
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