Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Charlton Dzvairo

Charlton Dzvairo

Chitungwiza,WC

Summary

Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.

Overview

9
9
years of professional experience

Work History

Front of House Employee

In The Mix Bar and Lounge
11.2023 - 03.2025
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
  • Increased guest return rate through personable interactions and genuine interest in their dining preferences.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.

Commis Cook/Kitchen Porter

Simbisa Brands
08.2016 - 10.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.

Education

Certificate - Professional Cookery

Culinary Arts Academy
Harare Zimbabwe
06-2017

High School Diploma -

Avenues Educational Centre
Harare Zimbabwe
11-2016

Skills

  • Sales team development
  • Reliable commitment to tasks
  • Customer service
  • Team player attitude
  • Problem-solving
  • Positive demeanor
  • Multitasking and organization
  • Proficient in cash transactions
  • Professional appearance
  • First aid training
  • Seating arrangements
  • Basic math

References

Mr, Mudapakati, Principal, 0776161346, Avenues Educational Centre

Languages

English
Bilingual or Proficient (C2)
shona
Bilingual or Proficient (C2)

Timeline

Front of House Employee

In The Mix Bar and Lounge
11.2023 - 03.2025

Commis Cook/Kitchen Porter

Simbisa Brands
08.2016 - 10.2021

Certificate - Professional Cookery

Culinary Arts Academy

High School Diploma -

Avenues Educational Centre

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Charlton Dzvairo