Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper
Charlotte Phumzile Mankay

Charlotte Phumzile Mankay

Medical Receptionist
Johannesburg

Summary

Eager Receptionist/Administrator maintains consistently amiable interactions with colleagues and clients. Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering over 10 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Works effectively with cross-functional teams in ensuring operational and service excellence. Proven track record of maintaining efficient office operations. Outgoing medical receptionist with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level receptionist/administrator position. Ready to help team achieve company goals.

Overview

13
13
years of professional experience
7
7

5 Years Of Secondary Education

4
4
Languages

Work History

Receptionist Administrator

Dr Kenneth Ntimane Practice
Johannesburg
02.2019 - Current
  • Helped patients complete necessary medical forms and documentation.
  • Maintained current and accurate medical records for patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted with medical coding and billing tasks.
  • Received and routed laboratory results to correct clinical staff members.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Prepared and processed patient referrals and transfer requests.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Processed medical insurance claims and payments.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Invoiced patients accurately in line with charging guidelines.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Customer Service Agent, Contract

Bidair Services
Johannesburg
11.2018 - 01.2019
  • Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
  • Provided schedule, routing and fare information to assist customers with ticket purchases.
  • Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Monitored ticket sales and provided detailed reports to management.
  • Answered customer inquiries regarding ticket availability, pricing and event information.
  • Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
  • Provided announcements to passengers to explain baggage procedures.

Customer Service Agent

Smollan
Johannesburg
10.2017 - 07.2018
  • Communicated with clients regarding account services, statements, and balances.
  • Interpreted, audited and reconciled reports for accuracy or completeness.
  • Attended training to stay up to date with new products and service offerings.
  • Recognized and documented trends in customer calls to facilitate process improvements.
  • Escalated complex matters to management to request information or appropriate action to resolve.
  • Updated customer records in CRM to document interactions.
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Maintained contact with customers to request referrals.
  • Placed orders, located products and services and troubleshot issues to meet customer needs.
  • Received incoming calls and paged individuals and departments over PA system.
  • Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
  • Monitored call volume, call length and other related metrics and consistently met objectives.

Call Centre Agent

CCI SA
Johannesburg
09.2015 - 07.2017
  • Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
  • Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
  • Provided training to customers to enhance use and understanding of network systems.
  • Performed quality assurance on systems to confirm optimal performance.
  • Escalated complex matters to management to request information or appropriate action to resolve.
  • Attended training to stay up to date with new products and service offerings.
  • Updated customer records in CRM to document interactions.
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.

Call Centre Agent

Edcon Group
Johannesburg
06.2014 - 01.2015
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Maintained contact with customers to request referrals.
  • Developed understanding of client's business and supported procedures and adherence to service agreements.
  • Attended training to stay up to date with new products and service offerings.
  • Escalated complex matters to management to request information or appropriate action to resolve.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Dr William Ubisi Surgery

Receptionist
Johannesburg
02.2010 - 09.2013
  • Helped patients complete necessary medical forms and documentation.
  • Completed patient referrals to other medical specialists.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Invoiced patients accurately in line with charging guidelines.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Processed medical insurance claims and payments.

Education

Diploma In HR(Not Completed) - Human Resources Development

University Of South Africa
Pretoria
01.2011 - 04.2013

Matric

General Smuts High School
Vereeiniging
01.2004 - 12.2008

Cabin Crew - Civil Aviation

EPT Aviation Training
Kempton Park
10.2018 - 11.2018

Skills

Document scanning and digitization

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Timeline

Receptionist Administrator

Dr Kenneth Ntimane Practice
02.2019 - Current

Customer Service Agent, Contract

Bidair Services
11.2018 - 01.2019

Cabin Crew - Civil Aviation

EPT Aviation Training
10.2018 - 11.2018

Customer Service Agent

Smollan
10.2017 - 07.2018

Call Centre Agent

CCI SA
09.2015 - 07.2017

Call Centre Agent

Edcon Group
06.2014 - 01.2015

Diploma In HR(Not Completed) - Human Resources Development

University Of South Africa
01.2011 - 04.2013

Dr William Ubisi Surgery

Receptionist
02.2010 - 09.2013

Matric

General Smuts High School
01.2004 - 12.2008
Charlotte Phumzile MankayMedical Receptionist