Charlotte Mokoena
Regional Admin Manager
Tshwane City
Summary
Accomplished at Dis-Chem Pharmacies, I leveraged my expertise in office administration and relationship building to enhance operational efficiency and foster team cohesion. Spearheaded innovative management strategies, achieving significant improvements in employee engagement and regional performance. Skilled in Microsoft Office and adept at problem-solving, I consistently exceeded sales and training targets.
Overview
18
18
years of professional experience
Work History
Regional Administrative Manager
Dis-Chem Pharmacies
Gauteng
04.2021 - Current
- Oversaw corporate events designed to connect and support employees at work and outside of work.
- Built excellent employee experience through culture of service and execution of employee assistance programs.
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
- Resolved multi-faceted issues promptly using excellent problem-solving skills, minimizing disruptions to daily operations.
- Enhanced regional performance by establishing clear objectives and monitoring progress regularly.
- Supported talent acquisition efforts by assisting with recruitment, onboarding, and training initiatives for new employees.
- Streamlined administrative processes by implementing efficient regional management strategies.
- Reduced operational costs for the region through effective resource allocation and budget management.
Store Manager
Dis-Chem Pharmacies
04.2019 - 04.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Assistant Sales Manager
Dis-Chem Pharmacies
Gauteng
04.2018 - 04.2019
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Generated sales report to help upper management make effective decisions and sales plans.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Collaborated with marketing department to create appealing promotions, resulting in higher customer engagement rates.
Administrative Manager
Dis-Chem Pharmacies
04.2015 - 02.2018
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Met department budgets by monitoring and reporting on office expenses.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
Cash Office Administrator
Dis-Chem Pharmacies
Gauteng
03.2008 - 04.2015
- Resolved customer inquiries or disputes related to cash transactions promptly, maintaining high levels of customer satisfaction.
- Enhanced financial accuracy with diligent reconciliation of daily transactions and deposit verifications.
- Supported the successful integration of new team members by providing comprehensive onboarding and training programs.
- Improved overall efficiency by automating manual tasks using advanced software solutions where appropriate.
- Developed effective communication channels between the cash office and other departments, facilitating cross-functional collaboration to achieve business objectives.
- Assisted during peak periods as needed, ensuring smooth operations in other departments and contributing to overall company success.
- Maintained strong internal controls, ensuring timely identification and resolution of financial irregularities.
Cashier
Dis-Chem Pharmacies
05.2006 - 03.2008
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Vukani Mawethu High School
Gauteng 04.2001 -
Skills
Staff Training and Development
Relationship Building
Administrative Support
Business operations management
Expense Tracking
Policy and procedure modification
Expense Reporting
Problem-Solving
Time Management
Timeline
Regional Administrative Manager
Dis-Chem Pharmacies
04.2021 - Current
Store Manager
Dis-Chem Pharmacies
04.2019 - 04.2021
Assistant Sales Manager
Dis-Chem Pharmacies
04.2018 - 04.2019
Administrative Manager
Dis-Chem Pharmacies
04.2015 - 02.2018
Cash Office Administrator
Dis-Chem Pharmacies
03.2008 - 04.2015
Cashier
Dis-Chem Pharmacies
05.2006 - 03.2008
High School Diploma -
Vukani Mawethu High School
04.2001 -
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