I am an efficient and confident Customer Relations Officer with 4 years of experience and 1 year as a Senior Student Relations Specialist. I specialize in creating and implementing programs that enhance student engagement, foster a supportive campus environment, and improve overall student satisfaction. I have a proven track record in collaborating with faculty, staff, and student organizations to deliver exceptional student experiences that align with institutional goals. In my current senior role, I lead a team focused on delivering the best possible customer experience to our students, ensuring operational excellence and continuous improvement.
Hi, I’m
Charlotte Leopeng
Senior Student Relation Specialist
Johannesburg,Gauteng
Summary
Overview
5
years of professional experience
2020
years of post-secondary education
2
Languages
Work History
Varsity College Waterfall
Senior Student Relation Specialist
08.2023 - Current
Job overview
- Lead the development and execution of student engagement initiatives, contributing to an increase in student participation and satisfaction.
- Manage a team of 3 Student Relation Specialist, providing leadership, mentoring, and performance management.
- Develop and implement programs aimed at improving student retention and success.
- Analyze student feedback and data to identify areas for improvement and develop targeted interventions.
- Collaborate closely with the finance department to resolve student finance queries and ensure smooth financial processes.
- Oversee recruitment and onboarding for customer relations team members.
- Ensure compliance with The Protection of Personal Information Act (POPIA) within the Customer Relations Centre.
IIEMSA
Customer Relations Officer
03.2020 - 07.2023
Job overview
- Provided academic orientation for new and returning students, covering program information, policies, and academic year outlines.
- Supported the Senior Customer Relations Officer and Academic Operations team in coordinating the Retention Project on campus.
- Resolved student queries and escalated issues when necessary, ensuring adherence to service level agreements.
- Coordinated with the Admissions Centre to ensure accurate academic advice on curriculum changes.
- Facilitated student registration, program adjustments, and academic progression counseling.
- Assisted with the rollout of customer satisfaction surveys and acted on feedback to drive improvements.
Education
Rosebank College
Bachelor of Business Administration
University Overview
Kopano High School
Grade 12 (NCS)
University Overview
Skills
Time Management & Prioritization
References
References
Anel, Martin, Isipho Bursary Mentor, 067 296 7784Accomplishments
Accomplishments
- Awarded Isipho Bursary (2019)
- Secretary Training Certificate
- Attended DIY Training by Anel (2019)
- Completed Management Training at Varsity College
- Contributed to significant improvements in student engagement and retention at Varsity College
Timeline
Senior Student Relation Specialist
Varsity College Waterfall
08.2023 - Current
Customer Relations Officer
IIEMSA
03.2020 - 07.2023
Kopano High School
Grade 12 (NCS)
12.2015
Rosebank College
Bachelor of Business Administration
11.2019
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