Charlotte Ainomugisha
Tele Sales Agent
Kampala
Summary
Experienced Tele sales agent with extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries. Offers dynamic understanding of manual and automated testing strategies. Highly communicative and experienced in data analysis. Eagerly collaborates with development teams to identify and resolve issues.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Tele Sales Agent
Engie Energy Access
03.2023 - Current
- Recorded contact information of customers and potential customers in internal database.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Boosted sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets with efficient telesales strategies.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through active listening and effective communication.
- Enhanced overall efficiency by staying organized, setting realistic goals, and consistently following through on tasks until completion.
- Followed up with customers to solicit further sales.
- Streamlined the sales process by utilizing CRM software to effectively manage contacts, track progress, and report results.
Customer Experience Quality Assurance Analyst
Fenix International
01.2022 - 02.2023
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Deployed predictive analytics models to forecast future trends.
- Implemented business intelligence solutions to increase operational efficiency.
- Facilitated data-driven decision making by creating custom reports tailored to stakeholder needs and preferences.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Reduced defect rates through meticulous attention to detail during call reviews, working closely with developers to address any identified issues quickly.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Carried out routine collection of information, reporting and escalating unforeseen and exceptional events.
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
- Learned and adapted quickly to new technology and software applications.
Customer Service Representative
Fenix International
11.2017 - 12.2022
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided primary customer support to internal and external customers.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Certificate - Business Analytics
Udacity
04.2001 -
Certificate - Software Development
Udacity
04.2001 -
Bachelor of Arts - Real Estate Development
Makerere University Business School
Kampala, Uganda 04.2001 -
Skills
- Interpersonal Communication
- Documentation And Reporting
- Decision-Making
- Professionalism
- Team Collaboration
- Analytical Skills
- Attention to Detail
- Problem-solving aptitude
- Financial Data Analysis
- Tableau
Timeline
Tele Sales Agent
Engie Energy Access
03.2023 - Current
Customer Experience Quality Assurance Analyst
Fenix International
01.2022 - 02.2023
Customer Service Representative
Fenix International
11.2017 - 12.2022
Certificate - Business Analytics
Udacity
04.2001 -
Certificate - Software Development
Udacity
04.2001 -
Bachelor of Arts - Real Estate Development
Makerere University Business School
04.2001 -
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