Charles Nkanyane
Centurion
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Project and Admin Coordinator
Hugeconnect
11.2019 - Current
- Onboarding new customers to our database, coordinating site meetings for surveys, organizing and taking minutes of meeting between both the internal and external partied involved in a project.
2nd Level Support
Hugeconnect
05.2013 - 10.2019
- Call logging & closing, troubleshooting & Configuring routers (Billion, MikroTik & in-house GSM modems), Network investigation & queries, Router health check & VPN monitoring, and site investigations
- VOIP and Fibre support.
Customer service agent (Vodacom Data support)
Teleperformance
10.2012 - 04.2013
- Assisting client telephonically to resolve network and hardware related issues, contract queries(billing), Mobile cell phone, routers and modem troubleshooting
Data Processor (Data capturing)
Statistics South Africa
03.2012 - 08.2012
- Scanning barcoded questionnaire boxes and envelopes
- Capturing data of all the work done.
Internship (Desktop support)
City of Tshwane Sports & Recreation
10.2010 - 10.2011
- LAN support, configuring Network printers and desktop PC’ software installation troubleshooting, Logging and attending logged maintenance calls
Education
Diploma -
CTU
01.2019 - 04.2022
International certificate - undefined
CTU
01.2015 - 04.2016
International certificate - undefined
CTU
01.2015 - 04.2015
Certificate in call Centre Communication - undefined
Miki’s placement & training Academy
01.2012 - 04.2012
Diploma in Information communication Technology - undefined
PC Training and business college
01.2009 - 04.2011
Skills
Project coordinating skills
1st & 2nd line technical support (Telecoms)
Desktop support skills
Analytical and problem-solving skills
Strong administration skills
Call Centre telephone communication Skills
Written and verbal communication skills
Strong Leadership Skills
Effective time management skills
Attention to detail
Transport
Own Transport
Productknowledge
- Fiber
- Diginet
- VSat
- ADSL
- ISP
- VIOP / Hosted PBX
- Fixed LTE solution
Driverlicense
Code C1
Personal Information
- Gender: Male
- Nationality: South African
Certification
CAP - Certified Administrative Professional
Timeline
Project and Admin Coordinator
Hugeconnect
11.2019 - Current
Diploma -
CTU
01.2019 - 04.2022
International certificate - undefined
CTU
01.2015 - 04.2016
International certificate - undefined
CTU
01.2015 - 04.2015
2nd Level Support
Hugeconnect
05.2013 - 10.2019
Customer service agent (Vodacom Data support)
Teleperformance
10.2012 - 04.2013
Data Processor (Data capturing)
Statistics South Africa
03.2012 - 08.2012
Certificate in call Centre Communication - undefined
Miki’s placement & training Academy
01.2012 - 04.2012
Internship (Desktop support)
City of Tshwane Sports & Recreation
10.2010 - 10.2011
Diploma in Information communication Technology - undefined
PC Training and business college
01.2009 - 04.2011
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