Charles Tolmay

Work History

Managing Director

Golf Hub Store

Centurion

01.2018 - Current

Developed and maintained store policies and procedures.
Monitored store performance metrics, including sales, profitability and customer service ratings.
Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Performed regular audits to ensure compliance with company standards.
Collaborated with other departments to coordinate promotional activities and events in-store.
Implemented strategies to increase customer satisfaction levels and build brand loyalty.
Established weekly and monthly goals for sales staff to achieve desired results.
Coordinated stock replenishment processes as needed based on sales trends.
Analyzed financial data to identify areas of improvement or cost savings opportunities.
Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Handled cash register transactions accurately while providing excellent customer service.
Initiated new product training sessions for employees to improve product knowledge.
Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
Organized merchandise displays according to seasonal promotions or special events.
Created marketing plans that increased revenue by 15% within 6 months.
Worked closely with vendors to negotiate contracts for goods or services.
Conducted regular inventory counts throughout the year to maintain accurate records.
Built and maintained strong working relationships with team members.
Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
Hired and trained positive, enthusiastic employees to boost talents of retail team.
Supervised cash drawer balances and deposits of store receipts.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Connected with customers to provide assistance and collect feedback to optimize operations.
Organized new stock for floor placement.
Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
Increased store sales by cross-selling complementary items.
Mentored employees in management of complicated sales, complex issues and difficult customers.
Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
Executed merchandising strategies to support store sales growth.
Improved profitability by executing daily, weekly and monthly floor plan changes.
Prepared and submitted nightly bank deposits.
Boosted company sales by developing and implementing strategic marketing approaches.
Taught junior employees proactive strategies to meet operational and sales goals.
Managed inventory tracking and physical inventory counts to minimize loss.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Directed or coordinated financial or budget activities to fund operations and maximize investments.

Managing Director

RB Developments

Centurion

01.2016 - 01.2018

Developed and implemented construction plans for projects, ensuring compliance with all applicable codes and regulations.
Coordinated the delivery of materials to job sites and supervised subcontractors to ensure quality control.
Analyzed blueprints, specifications and other technical documents to identify potential problems or conflicts.
Organized meetings between contractors, suppliers and other stakeholders to discuss project progress.
Inspected job sites regularly to verify safety protocols were being followed and that work was progressing in accordance with established guidelines.
Monitored budgets, tracked expenditures and prepared financial reports related to construction activities.
Resolved any issues that arose during the course of a project in a timely manner.
Managed scheduling of personnel, equipment and supplies throughout the duration of a project.
Negotiated contracts with vendors, suppliers and subcontractors as needed for each project.
Collaborated with architects, engineers, surveyors, inspectors and other professionals involved in construction processes.
Ensured adherence to local building ordinances by reviewing plans prior to beginning work on each project.
Reviewed invoices from vendors and subcontractors for accuracy before authorizing payment.
Maintained records of completed jobs including time spent on tasks, materials used and expenses incurred.
Worked closely with city officials regarding permits required for various types of construction projects.
Participated in conferences related to new technologies or techniques used in the industry.
Monitored job sites to analyze problems and recommend and implement solutions.
Conducted walk-through inspections and other scheduled inspections with homeowners.
Developed and coordinated construction schedules to meet or exceed company goals.
Read and interpreted drawings and assessed construction against plans.
Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
Kept detailed progress records to hit strict deadlines and adjust plans.

Environment, Health & Safety Officer

Betarisk

Centurion

01.2012 - 01.2016

Assisted in the development of emergency response plans to address potential hazards or emergencies that may occur onsite.
Provided technical support to ensure compliance with hazardous waste management requirements.
Performed risk assessments to identify potential hazards in the workplace.
Organized and facilitated safety training for employees, supervisors, and managers to promote a safe working environment.
Developed EHS policies and procedures in accordance with local, state, and federal regulations.
Conducted regular safety inspections and audits of the workplace to ensure compliance with applicable regulations and standards.
Investigated accidents, incidents, near misses and complaints concerning environmental health and safety issues.
Implemented corrective action plans to reduce or eliminate identified risks and hazards.
Monitored air quality levels within the facility as part of an ongoing effort to prevent pollution.
Assessed ergonomic conditions of workspaces for potential injury prevention measures.
Maintained records related to EHS programs such as incident reports, inspections, audits.
Responded promptly to employee concerns regarding occupational health and safety issues.
Participated in internal investigations of any reported violations of EHS rules or regulations.
Collaborated with outside agencies such as OSHA or EPA during external audits or inspections.
Inspected personal protective equipment for proper fit and usage by employees.
Reviewed chemical labels for accuracy before approving use in the workplace.
Created reports detailing findings from safety inspections or other activities related to EHS programs.
Conducted research into new technologies that could improve existing EHS processes or procedures.
Analyzed data collected from various sources including accident reports and environmental testing results.
Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
Conducted safety training or education programs to demonstrate use of safety equipment.
Participated in business safety committee meetings and health and safety audits.
Inspected specified areas to verify presence of fire prevention equipment, safety equipment and first-aid supplies.
Recommended methods to reduce ongoing hazards with improved methods, processes and materials.

Sales Consultant

Belting Supply Services

Johannesburg

04.2006 - 01.2012

Established long-term relationships with key contacts at client companies.
Developed and maintained relationships with clients to increase sales revenue.
Analyzed customer needs and preferences to recommend appropriate products.
Provided detailed product information to customers, including features, prices, and availability.
Conducted market research to identify new business opportunities.
Generated daily reports on sales activities for management review.
Resolved customer complaints and inquiries in a timely manner.
Attended trade shows and conferences to promote products and services.
Created customized presentations for potential customers based on their requirements.
Performed cold calls to prospective customers to introduce company offerings.
Monitored competitor activity and pricing strategies to adjust accordingly.
Assisted in developing sales strategies and setting targets for different accounts.
Participated in regular training sessions on new products, services, and industry trends.
Ensured customer satisfaction by providing follow-up support after purchases.
Worked with fellow sales team members to achieve group targets.

Acting Branch Manager

Absa

Springs

02.2000 - 04.2006

Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Developed strategies to increase customer satisfaction and loyalty.
Conducted regular performance reviews for all employees in the branch.
Provided guidance and support to team members regarding problem resolution and customer service issues.
Analyzed data to identify trends related to products, services, customers and markets served by the branch.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.

Summary

Overview

Work History

Managing Director

Managing Director

Environment, Health & Safety Officer

Sales Consultant

Acting Branch Manager

Education

High School Diploma -

Skills

Affiliations

Languages

Certification

Websites

Timeline

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