Charles Sprinkle
Hospitality Management
Cape Town
Summary
Experienced hotelier with over 15 years of experience in hospitality. Excellent reputation for resolving problems and improving customer satisfaction.
Dedicated with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Group Systems Manager
Newmark Hotels
Cape Town
07.2019 - Current
- System updates, installations, configuration, maintenance, integrations and support services to hotels
- Systems include Opera PMS, Siteminder, STR Global, various OTAs and Pegasus IBE, CRS, CRM, GDS, Tourplan
- Monitor online platforms to ensure accuracy of inventory, rates (parity) and content of all hotels
- Resolve system related issues to ensure smooth operations and potential revenue loss
- Daily communication with suppliers to maintain and improve the company's booking engine
- Fostering good client relationships with hotel operations teams
- Creating and monitoring operating procedures to maintain company standards
- Facilitating systems training sessions
- Monitor and address all Channel Manager notifications
- Manage the connection process for all properties and business partners e.g. OTAs, Tour Operators, Corporate
- Effectively manage any escalated queries that arise within or in relation to systems or revenue
management - Develop, support and implement new processes and track output to improve efficiency for the team
- Identified issues, analyzed information and provided solutions to problems.
Online Distribution Agent
Newmark Hotels
Cape Town
08.2017 - 07.2019
- Monitor online platforms such as Booking.com, Expedia, Agoda, Hotelbeds, Hotel Booking Engine to ensure accuracy of inventory, rates (parity) and content of all hotels
- Completing the daily pick-up reports and weekly Revenue reports
- Completing Executive summary reports for owners and directors
- Update and load Photography into all online platforms including the Newmark.com asset library ensuring correct compliancy
- Loading of rates, packages, transaction codes on Opera PMS
- Ensure that accurate inventory and rates are maintained on Opera PMS and distributed online
- Creating and maintaining all Opera users, user groups and user permissions
- Manage the connection process for all properties to Siteminder, Tourplan and OTA platforms
- Effectively manage any escalated queries that arise within or in relation to systems or revenue
management - Load hotels offers as directed by the revenue and sales teams
- Conducted research on competitors, gathered information from multiple sources and presented results.
Revenue Administrator
Newmark Hotels
Cape Town
06.2016 - 07.2017
- Monitored and compiled data and daily/weekly reports to present to the leadership team
- Updated the PMS with rates, packages and transaction codes
- Analyzed budgets, forecasts and current trends to support overall financial operations
- Review daily pick up and loss reports received from properties. Analyze and explain any abnormalities
- Assist Sales, Group Reservations and Reservations with any rate enquiries/negotiations
- Assist Sales and Reservations with any rebate requests
- Check and respond to all emails
- Complete daily STR Global data submissions
- Effectively manage any escalated queries that arise within or in relation to revenue management
- Work closely with the Sales Coordinator to ensure all relevant information is being communicated across all departments and properties
Hotel Duty Manager
The Table Bay Hotel
Cape Town
08.2015 - 06.2016
Guest Services Associate
Disney Cruise Liners
Florida
11.2014 - 05.2015
Front Office Manager
Hout Bay Manor Hotel
Cape Town
05.2014 - 11.2014
Group Reservations Coordinator
Pepperclub Hotel & Spa
Cape Town
06.2013 - 04.2014
Debtors Clerk
President Hotel
Cape Town
04.2011 - 05.2013
Group Reservations Coordinator
President Hotel
Cape Town
12.2007 - 03.2011
Education
National Diploma NQ Level 6 - Hospitality: Accommodation Management
Cape Peninsula University of Technology
Cape Town, South Africa 01.2004 - 12.2006
Skills
Hotel Operations
Project Management
Revenue Analysis and Reporting
Strategic planning and analysis
Hotel Systems Specialist
Online Distribution Specialist
Excellent Verbal and Written Communication
Excellent Telephone etiquette
Policy and procedure adherence
Computer Literate
Accomplishments
Jul - Oct 2019 - Successful implementation of a new IBE, CRS, CRM, GDS across 16 hotels
Dec 2018 - Employee of the Year: Newmark Hotels
Feb 2016 - Manager of the month: Table Bay Hotel
Apr 2012 - Employee of the month: President Hotel
Timeline
Group Systems Manager
Newmark Hotels
07.2019 - Current
Online Distribution Agent
Newmark Hotels
08.2017 - 07.2019
Revenue Administrator
Newmark Hotels
06.2016 - 07.2017
Hotel Duty Manager
The Table Bay Hotel
08.2015 - 06.2016
Guest Services Associate
Disney Cruise Liners
11.2014 - 05.2015
Front Office Manager
Hout Bay Manor Hotel
05.2014 - 11.2014
Group Reservations Coordinator
Pepperclub Hotel & Spa
06.2013 - 04.2014
Debtors Clerk
President Hotel
04.2011 - 05.2013
Group Reservations Coordinator
President Hotel
12.2007 - 03.2011
National Diploma NQ Level 6 - Hospitality: Accommodation Management
Cape Peninsula University of Technology
01.2004 - 12.2006