Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Charles Sithole

Charles Sithole

Debt Collector, Sales Consultant
Pretoria

Summary

Adept at persuasion and problem-solving, I excelled at Nedbank LTD, achieving a high success rate in debt collection and enhancing customer satisfaction in sales. My expertise in call center operations and exceptional interpersonal communication skills drove mutual solutions and fostered client trust.

Overview

6
6
years of professional experience
7
7
Languages

Work History

Debt Collector

Nedbank LTD
09.2017 - 06.2021
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.

Sales Consultant

Nedbank LTD
08.2015 - 09.2017
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Provided sales and customer service assistance to walk-in traffic

Education

National Senior Certificate - General Studies

Soshanguve High School
Pretoria
12.2011

Skills

Persuasion techniques

Accomplishments

    Top Debt collector Achiever

Timeline

Debt Collector

Nedbank LTD
09.2017 - 06.2021

Sales Consultant

Nedbank LTD
08.2015 - 09.2017

National Senior Certificate - General Studies

Soshanguve High School

Similar Profiles

CREATE PROFILE
Charles SitholeDebt Collector, Sales Consultant