Charles Sithole
Debt Collector, Sales Consultant
Pretoria
Summary
Adept at persuasion and problem-solving, I excelled at Nedbank LTD, achieving a high success rate in debt collection and enhancing customer satisfaction in sales. My expertise in call center operations and exceptional interpersonal communication skills drove mutual solutions and fostered client trust.
Overview
6
6
years of professional experience
7
7
Languages
Work History
Debt Collector
Nedbank LTD
09.2017 - 06.2021
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Sales Consultant
Nedbank LTD
08.2015 - 09.2017
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
Education
National Senior Certificate - General Studies
Soshanguve High School
Pretoria 12.2011
Skills
Persuasion techniques
Scripted responses
Background in Area
Call center experience
Problem-Solving
Excellent Communication
Teamwork and Collaboration
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Good Telephone Etiquette
Multitasking Abilities
Written Communication
Critical Thinking
Type Software Proficiency
Data Entry
Interpersonal Communication
Analytical and Critical Thinking
Dependable and Responsible
Attention to Detail
Accomplishments
Top Debt collector Achiever
Timeline
Debt Collector
Nedbank LTD
09.2017 - 06.2021
Sales Consultant
Nedbank LTD
08.2015 - 09.2017
National Senior Certificate - General Studies
Soshanguve High School