Summary
Overview
Work History
Education
Skills
Websites
Languages
Languages
Timeline
Generic

Charles Scheepers

Meyerton

Summary

I am a dedicated IT operations professional with a passion for optimizing business operations through innovative solutions, enhanced efficiency, and process automation. I bring practical experience to the table with a robust track record in systems integration, troubleshooting, and workflow streamlining. My expertise extends to providing and supporting processing, fulfillment, and other business services to both internal and external customers through collaboration with people from various disciplines, and the integration of operational services and technology to meet and exceed customer requirements. I am passionate about leveraging technology to drive positive change and meaningful improvement and I strive to contribute to the overall success of the teams and organizations I am a part of, through exceptional effort and effective leadership. My approach combines strategic and critical thinking with hands-on problem-solving, ensuring that initiatives not only meet immediate requirements but also align with long-term organizational objectives.

Overview

28
28
years of professional experience

Work History

Automation Specialist

ST Communications
Cape Town
05.2022 - Current
  • Maintain IT infrastructure through administrative tasks, capacity planning, error handling, fault finding and monitoring.
  • Automate repetitive tasks through Python scripting and Microsoft Power Automate.
  • Manage, troubleshoot and improve automation programs.
  • Performed troubleshooting on existing automation scripts and applications as required.
  • Maintained system security by ensuring that only authorized personnel have access to the automation tools.
  • Provided technical support for automation systems in production environments.
  • Configured third-party applications used in automating processes.
  • Project management of language projects.
  • Create and update business documentation like SOPs and process flow diagrams where necessary.

Freelance Subtitling and Transcription (English, Afrikaans)

Self Employed
Meyerton
08.2020 - 05.2022
  • Automate QC of SRT files using Python scripting.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Small Business Owner/Manager

Dilicom Language and Communication
Pretoria
06.2004 - 08.2020
  • Oversaw daily operations of small business including customer service and financial management.
  • Oversaw the project management of multiple language projects of various sizes and complexities.
  • Research, evaluate, and implement Odoo as the project management, ERP, and CRM solution for operational excellence.
  • Implement, maintain, and support a Debian linux server for core business software and for compliance with FDA standards in line with pharmaceutical client requirements.
  • Developed scripts for automation of system administration tasks using Bash, Python, Perl languages.
  • Adapt, implement, or refine systems and processes to address pharmaceutical audit findings.
  • Managed business documentation and update with latest information.
  • Diagnose, troubleshoot and resolved hardware and system problems to ensure operational excellence.

Mediation and Interconnect Specialist

Cell C
Johannesburg
12.2001 - 05.2006
  • Organized, stabilized, managed, and maintained the Comptel GSM Mediation System (administration, change management, capacity planning, error handling, fault finding, acceptance testing and monitoring).
  • Developed tools to simplify daily operations, extraction of statistical information and addressing common queries.
  • Collaborated with the finance department to complete monthly interconnect figures and investigate discrepancies.
  • Developed a tool using Perl for extracting billing tickets from raw data for troubleshooting and to improve interconnect billing figures resulting in massive savings and significantly improved accuracy.

Engineer: Interconnect Billing Support

MTN
Johannesburg
05.2001 - 12.2001
  • Maintained system stability through administrative tasks, capacity planning, error handling, fault finding and monitoring.
  • Performed database administration for the interconnect system.
  • Automated repetitive tasks through shell scripting, programming and database scripting.
  • Create an auditing tool for month-end integrity checking that was later refined and officially implemented.

Engineer - Core Network Operations

Telkom
Pretoria
01.1996 - 04.2001

Education

Bachelor of Science - Engineering (Electronics)

University of Pretoria/Universiteit Van Pretoria
Pretoria, South Africa
01.1995

Skills

  • Analytic Problem Solving
  • Automation (Python, Power Tools)
  • Scripting Languages
  • Cross-functional Team Leadership
  • Documentation
  • Business Process Improvement
  • Technical Support
  • Project Management
  • System Support

Languages

  • English
  • Afrikaans

Languages

Afrikaans
First Language
English
Proficient (C2)
C2

Timeline

Automation Specialist

ST Communications
05.2022 - Current

Freelance Subtitling and Transcription (English, Afrikaans)

Self Employed
08.2020 - 05.2022

Small Business Owner/Manager

Dilicom Language and Communication
06.2004 - 08.2020

Mediation and Interconnect Specialist

Cell C
12.2001 - 05.2006

Engineer: Interconnect Billing Support

MTN
05.2001 - 12.2001

Engineer - Core Network Operations

Telkom
01.1996 - 04.2001

Bachelor of Science - Engineering (Electronics)

University of Pretoria/Universiteit Van Pretoria

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Charles Scheepers