Charles Richard Jantjies
Claims Specialist
Riversands
Summary
Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success.
Overview
24
24
years of professional experience
Work History
Claims Specialist
Auto & General Motor Insurance
03.2020 - Current
- Processing insurance applications claims
- Adjustments to insurance cover and standard endorsements
- Engaging with customers on the phone and via email
- Dispatching updates, notices of premiums due and other forms concerning continuation and transfer of insurance
- Surveying potential risk exposure
- Compiling reports and reviews using data from financial records, surveys and other data sources
- Using computers to collate, summarise and review data
- Reviewing, verifying and issuing transaction documentation
Customer Service Advisor and Subject Matter Expert
EXL Service
05.2016 - 08.2019
- Company Overview: UK Direct line Car Insurance
- Policy Maintenance
- Data Capturing
- Motor Insurance cover amendments and/quotes
- Confirming Policy Benefits
- Taking electronic payments
- Complaint Handling
- Ensure customers enquiries are fulfilled, first time
- Cross-sell insurance products
- Subject Matter Expert
- Assisting Team Leader
- Creating PowerPoint training modules
- Taking Escalations
- Query Assistance to Agents
- Performance Coaching
- Standing in when TL is not available
- UK Direct line Car Insurance
Customer Service Representative
Teleperformance
03.2013 - 04.2016
- To provide a simply brilliant customer service experience by professionally and courteously handling all customers contacts in compliance with company directive
- To actively promote brand by providing quality customer service at every instance, promoting products and service whilst stimulating revenue for the business
Customer Service Representative
Old Mutual LTD
06.2011 - 12.2012
- Old Mutual Retail Inbound Call Centre Experiences
- Assisting all clients
- Non-Contracted Brokers
- Financial Advisor and serve as a helpdesk for branch
- Staff via telephone with flexi, conventional, annuity, greenlight, investment horizons, essential savings and max investments regarding outstanding loan values annuities
- Lodge and changing debit orders lodgments
- Handling of commission related queries
- Create profile letter requesting tax certificates
- Faxing post and emailing
- Quotes for loans, surrender, maturities and early retrials
Sales Agent
Teleperformance
06.2010 - 04.2011
- Outbounds Sales
- Selling broadband
- Lines and Talk packages to UK customer
- Selling mobile internet services
- Upgrades on broadband services and dealing with queries relating to their broadband services
Brokers Consultant
Globex Direct
01.2009 - 05.2010
- Company Overview: Sanlam Sky
- Selling long term insurance
- Increased sales revenue
- Meeting and exceeding targets
- Handling and processing out and inbound calls
- Dealing with queries relating to Sanlam Sky products
- Compiling statistics of all recorded sales
- Sanlam Sky
Sales Consultant
Sanlam
02.2005 - 07.2008
- Outbound sales
- Selling long term insurance
- Increased sales revenue
- Meeting and exceeding targets
- Handling and processing out and inbound calls
- Dealing with queries relating to Sanlam products
- Compiling statistic of all sales
- FICA and FICA complaints, Financial Planning
Sales Consultant
Direct Financial Solutions
01.2003 - 01.2005
- Company Overview: Metropolitan Life
- Outbound sales
- Selling long term insurance
- Increased sales revenue
- Meeting and exceeding targets
- Handling and processing out and inbound calls
- Dealing with queries relating to Metropolitan products
- Compiling statistic of all sales
- FICA and FICA complaints, Financial Planning
- Metropolitan Life
Customer Service Representative
Telkom SA
09.2000 - 12.2002
- Inbound calls for accounts
- Billing and collection
- Handling and processing inbound calls dealing with queries relating to Telkom accounts generate revenue with each call
- Update details of customers
Education
Grade 12 - Afrikaans, English, History, Accountancy, Business Economics, Biology
Belville High School
Cape Town, Western CapeCall Centre Certificate - undefined
Centre For Learner (Telkom)
MS Word, Powerpoint, Excel, Internet and E-mail - undefined
Brainwave IT
Certificate for Educators - Training and Development
UWC
Tele-Agent Training Program - Financial Advisor 1, Financial Planning, The Art of Selling (Coaching/Facilitating)
Sanlam Distribution Academy (Sanlam)
Skills
Documentation review
Creditrecord
Clear
References
- Cohan Perumal, Auto & General, 083 214 4590
- Dorianna Nicholls, Manager EXL, 073 509 9251
- Grant Rhode, HR Manager Teleperformance, 021 408 0109/078 961 49912
- Marchelino Sterfontein, TL Teleperformance, 078 442 9795
Personal Information
- ID Number: 8004135081085
- Criminal Record: None
- Date of Birth: 04/13/80
- Gender: Male
- Nationality: South African
- Marital Status: Single
Timeline
Claims Specialist
Auto & General Motor Insurance
03.2020 - Current
Customer Service Advisor and Subject Matter Expert
EXL Service
05.2016 - 08.2019
Customer Service Representative
Teleperformance
03.2013 - 04.2016
Customer Service Representative
Old Mutual LTD
06.2011 - 12.2012
Sales Agent
Teleperformance
06.2010 - 04.2011
Brokers Consultant
Globex Direct
01.2009 - 05.2010
Sales Consultant
Sanlam
02.2005 - 07.2008
Sales Consultant
Direct Financial Solutions
01.2003 - 01.2005
Customer Service Representative
Telkom SA
09.2000 - 12.2002
Grade 12 - Afrikaans, English, History, Accountancy, Business Economics, Biology
Belville High School
Call Centre Certificate - undefined
Centre For Learner (Telkom)
MS Word, Powerpoint, Excel, Internet and E-mail - undefined
Brainwave IT
Certificate for Educators - Training and Development
UWC
Tele-Agent Training Program - Financial Advisor 1, Financial Planning, The Art of Selling (Coaching/Facilitating)
Sanlam Distribution Academy (Sanlam)
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