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Charles Mthembu
Sales Professional
Johannesburg
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in business development. Strategic and results-oriented business leader with experience in strategy, planning and operations. Skilled in developing and executing business plans to maximize profitability, streamline operations and maintain compliance with industry regulations. Proven people leader motivates and optimizes staff performance and productivity. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated sales professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Managing Director
House Of Yeshua & House Of Workwear
Johannesburg
11.2021 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Led development of comprehensive business plan to maximize profitability and company performance.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Prepared annual budgets with controls to prevent overages.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Mitigated business risks by working closely with staff members and assessing performance.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Managing Director
Workwear Depot Amathuba (Jonsson Workwear BEE Entity)
Johannesburg
03.2020 - 09.2021
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Supported office business development and customer service.
- Assisted with new hire processing and existing training programs.
- Built strong relationships with customers through positive attitude and attentive response.
- Coordinated weekly meetings for internal and external groups.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Led development of comprehensive business plan to maximize profitability and company performance.
- Prepared annual budgets with controls to prevent overages.
- Devised and implemented innovative and marketing campaigns to promote products and services.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Business Leader
Workwear Depot (Jonsson Workwear)
Johannesburg
09.2011 - 02.2020
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Provided administrative support to principal in areas of calendar management, domestic and international travel arrangements and reconciliation of personal bank accounts.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Worked with colleagues to create prototypes for designs and training materials.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Supported office business development and customer service.
- Assisted with new hire processing and existing training programs.
- Built strong relationships with customers through positive attitude and attentive response.
- Initiated timely response to emails, voicemails, and written correspondence.
- Coordinated weekly meetings for internal and external groups.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Established as reliable resource for staff members troubleshooting complex administrative and training issues promptly.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Confirmed confidential budget reports remained up-to-date for manager.
- Cultivated operational rigor around documented sales and pipeline development processes.
- Developed strategic sales growth plans in conjunction with other managers and executives.
- Anticipated business changes and implemented additional incremental growth programs to exceed revenue and profitability goals.
- Devised dedicated coaching methods to foster continued development of each team member.
- Adapted quickly to new challenges in market segment, communicating with team members to identify obstacles and implement plans of attack.
- Coached sales team members, assessing strengths and weaknesses to develop plans for improvement and optimize sales performance through company coaching methodology.
- Exceeded revenue and profitability goals, leading team through proven coaching and motivational techniques.
- Translated corporate strategy into actionable plans, holding team accountable for following official sales process and coverage model plan.
- Led by example, modeling expected selling behaviors to build team confidence in standard tactics.
- Recruited, developed and retained high-performing associates to build capable sales team consistently out-performing expectations.
Director of Sales and Marketing (Group)
The Kit Group
Johannesburg
02.2001 - 08.2011
- Cultivated and maintained strategic alliances with key partners and vendors.
- Analyzed sales and marketing data for improved strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed and forecasted monthly sales data of existing marketed companies within designated area.
- Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Directed sales and marketing management staff in successful use and development of business plans and strategies.
- Sourced advertising opportunities to place adverts in press and social media.
- Evaluated market data to develop and create business strategies and marketing plans.
- Suggested innovative ideas to increase sales and improve customer experience.
- Utilized CRM software to track sales progression and communicate project needs.
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
- Managed production of leaflets, posters and newsletters.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Implemented systems and procedures to increase sales.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Drove sales by developing multi-million rand/dollar (export) contract sales.
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products.
- Communicated product quality and market comparisons by creating sales presentations.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated cross-functionally with head office, regional and other teams nationally to maintain consistent message and experience.
- Facilitated business by implementing practical networking techniques.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Director
Msengezi Trading
Johannesburg
01.2000 - 01.2001
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Monitored and coordinated workflows to optimize resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
Education
Associate of Arts - Marketing Management Diploma
London Chamber Of Commerce
UK 01.1990 - 12.1992
Skills
Mentoring and training
undefinedAccomplishments
- Achieved top sales performance results by taking The Kit Group from R89million p.a. turnover to over R350million when I left in 2011.
- First employee at Workwear Depot (Jonsson Workwear) in Gauteng & grew the Edenvale branch from R0 to R130million p.a.
- Achieved Top Performer Of The Year on 6 of the 10 years spent at Jonsson Workwear.
- Best Sales Team Of The Year at Jonsson Workwear
- Best Branch Of The Year at Jonsson Workwear
- Achieved sales targets through helping with effective sales reporting and tracking through Sales Force & in-house developed reports.
- Used Online Ordering system to develop inventory tracking spreadsheets and reports.
- Supervised team of 48 staff members.
Software
Interests
Golf, Fishing, Wildlife, Reading, Football,
Timeline
Managing Director
House Of Yeshua & House Of Workwear
11.2021 - Current
Managing Director
Workwear Depot Amathuba (Jonsson Workwear BEE Entity)
03.2020 - 09.2021
Business Leader
Workwear Depot (Jonsson Workwear)
09.2011 - 02.2020
Director of Sales and Marketing (Group)
The Kit Group
02.2001 - 08.2011
Director
Msengezi Trading
01.2000 - 01.2001
Associate of Arts - Marketing Management Diploma
London Chamber Of Commerce
01.1990 - 12.1992
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