Charles Moloto Mokwatedi
Assistant Supervisor Home Shopper
Summary
Customer-focused professional with over 3 years of experience delivering exceptional customer service. Demonstrated ability to efficiently resolve customer issues, ensuring high levels of satisfaction. Excited to bring leadership skills to drive team collaboration, strategic planning, and effective communication for achieving operational efficiency and organizational goals. Known for adaptability and reliability in meeting the needs of the organization.
Overview
4
4
years of professional experience
Work History
Home Shopper Assistant Supervisor
Pick 'n Pay
12.2023 - Current
- Train and monitor team members
- Assign team members as needed to ensure quality service delivery.
- Assist in administrative duties including maintenance of files, records, and all required documentation.
- Reinforce customer service standards.
- Manage daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Work closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Ensure compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
Home Shopper
Pick 'n Pay
10.2022 - 12.2023
- Ensured that orders are fulfilled and delivered to meet customer expectations
- Completed multiple shopping tasks within predetermined time windows
- Verifying if requested items are available for purchase and coordinating substitutions with customers
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Shelfpacker
Pick 'n Pay
11.2021 - 10.2022
- Selected goods from storeroom and checks for any damage
- Ensured that stock was always available on the shelves
- liaised with merchandisers on any shortages
- monitored inventory and stock
- Checked store layout or written instructions to determine the appropriate shelf location for the goods
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
Education
Matric -
Northwood High school
Higher Certificate - Archives and Records management
Unisa
Information Technology - undefined
Unisa
Occupational Health And Safety -
Oxbridge Academy
08-2024
Skills
- Tactical decision-making
- Effective issue resolution
- Team leadership skills
- Strong verbal and interpersonal skills
- Multidisciplinary task management
- Experienced in utilizing MS Office tools
- Employee motivation and discipline
- Coaching and development
- Operational efficiency enhancement
- Standards enforcement and oversight
- Employee performance management
- Motivational leadership
Personal Information
- ID Number: 9408215435088
- Ethnicity: African
- Gender: Male
- Driving License: Code 10
References
- Lorette Matlala - Store manager
0693587518
- Winnie Letlalo - Supervisor
0829072259
Timeline
Home Shopper Assistant Supervisor
Pick 'n Pay
12.2023 - Current
Home Shopper
Pick 'n Pay
10.2022 - 12.2023
Shelfpacker
Pick 'n Pay
11.2021 - 10.2022
Higher Certificate - Archives and Records management
Unisa
Information Technology - undefined
Unisa
Matric -
Northwood High school
Occupational Health And Safety -
Oxbridge Academy
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