Summary
Overview
Work History
Education
Skills
Timeline
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Charles Mackeurtan

Charles Mackeurtan

Business Development
Fourways, Johannesburg

Summary

I started out in the ICT industry with a passion for connecting people and a curiosity for how technology works. My first role was in sales, where I quickly learned the importance of listening to clients and understanding their real needs. As time went on, I found myself drawn to the technical side, wanting not just to sell solutions, but to truly understand how they worked. Over the years, I’ve grown into someone who can speak both the language of the customer and the language of tech. This journey has taught me the value of patience, adaptability, and always staying curious. It’s been a rewarding path, and continues to be as the world of internet solutions is rapidly and constantly evolving, becoming better and fascinating prospective clients which makes my job very satisfying and I will continue to broaden my career in this industry.

Overview

13
13
years of professional experience
1
1
Language

Work History

Client Manager

SAICOM VOICE SERVICES
Illovo, Johannesburg
02.2024 - 04.2025
  • Company Overview: Saicom is a Tier 1 Internet Services Provider. We provide all ranges of connectivity along with the upselling of our Broadsoft hosted cloud PBX solution.
  • Selling voice services to new and existing clients, including VoIP and other communication solutions including: Connectivity, MPLS, SD-WAN, Saicom's APN suite.
  • Maintaining stringent relationships with clients to ensure complete satisfaction and retention is obtained.
  • Prepare tailored proposals, Scopes of work and negotiated contracts for prospective clients.
  • Provide ongoing support to clients regarding billing, services, and technical assistance.
  • Saicom is a Tier 1 Internet Services Provider. We provide all ranges of connectivity along with the upselling of our Broadsoft hosted cloud PBX solution.

Account Manager

ECHO SERVICE PROVIDER
Fourways, Johannesburg
11.2021 - 12.2023
  • Company Overview: At Echo Service Provider we encompassed technologies that enable electronic transmission of processing, storage, creation, display, sharing, and exchange of information.
  • Generating new business was my main aim at Echo through cold calling and networking through the African continent mainly (South Africa, Botswana, Namibia, Ghana, Kenya, Nigeria).
  • Work closely with the solutions architects to formulate a solid solution along with constructing schematic diagrams to encompass a holistic, tailored landscape for their company.
  • Facilitate internet service providers in various countries to allow necessary networks of interconnected devices and the technology that enables communication between the devices and the cloud.
  • Network perimeter security was a top priority and weekly training and certifications was mandatory.
  • At Echo Service Provider we encompassed technologies that enable electronic transmission of processing, storage, creation, display, sharing, and exchange of information.

Account Manager

VOX TELECOMS
Waverley, Johannesburg
08.2019 - 10.2021
  • Company Overview: Vox has a wide range of products and services to offer.
  • Working for Vox was a real eye opener of how quickly this world is evolving technologically. Businesses cannot function today without an efficient Internet Service Provider behind them, there is too much risk involved with Malware and Ransomware network breaches. The costs of hosting a client's data in the cloud is very inexpensive from a capex perspective and I find many business owners are familiarizing themselves with this.
  • Business Development: Identifying and securing new business opportunities, especially in the corporate and SME sector by persistent cold calling and assertive foot canvassing.
  • Client Relationships: Managing existing client relationships and ensuring customer satisfaction was the priority at all times and in all areas of their landscape that VOX was involved in.
  • Sales Targets: Achieving and exceeding sales targets for different product and service stacks. This sits at the heart of your KPI and failure to achieve these targets was not an option.
  • Vox has a wide range of products and services to offer.

Business Development

CANON BUSINESS SOLUTIONS
Bryanston, Johannesburg
02.2012 - 05.2019
  • Company Overview: Canon sold office automation equipment (Printers, copiers, telephone PABX Systems, CCTV, Print and telephone Software management solutions to Various business all over the country.
  • Working for Canon showed me what real tough 'go out and get' selling is all about. This is true hard selling at its best and it has taught me valuable sales techniques and shown me patience and perseverance in sales.
  • Lead Generation: Identify potential clients in various industries who can benefit from Canon solutions. This would include companies needing: Copiers, Telecommunications, Connectivity, CCTV
  • Client Consultation: Understand the prospective client's business processes and requirements and provide consultations to determine the best automation solutions tailored to their needs.
  • Canon sold office automation equipment (Printers, copiers, telephone PABX Systems, CCTV, Print and telephone Software management solutions to Various business all over the country.

Education

High School -

St Peters College
01.2000 - 01.2004

Diploma -

FGASA
Entabeni Nature Guide Training
04.2001 -

Skills

  • VoIP

  • Connectivity

  • APN

  • SD-WAN

  • MPLS

  • Security

  • Cloud - Teraco and Silicon Sky

  • Hosting

  • Security (Fortinet and Sophos)

  • Back Up

  • DRaaS

  • Hyperscalers (AWS, Azure, Google Cloud)

  • End point security (Synaq, Mimecast)

  • ZTNA

  • Security (On Premises and Virtual)

  • Rack Space

  • Google Workspace

  • Microsoft

  • Artificial Intelligence

Timeline

Client Manager

SAICOM VOICE SERVICES
02.2024 - 04.2025

Account Manager

ECHO SERVICE PROVIDER
11.2021 - 12.2023

Account Manager

VOX TELECOMS
08.2019 - 10.2021

Business Development

CANON BUSINESS SOLUTIONS
02.2012 - 05.2019

Diploma -

FGASA
04.2001 -

High School -

St Peters College
01.2000 - 01.2004

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Charles MackeurtanBusiness Development