Charles Duma
Sage
Durban
15
years of professional experience
Professional communicator with strong ability to engage customers and drive sales. Skilled in persuasive communication, active listening, and handling objections effectively. Team player focused on achieving results and adapting to changing priorities. Reliable, goal-oriented, and efficient in managing time and meeting targets.
Work History
Tele Sales Advisor
15 Years 5 Months- - Manage inbound and outbound sales for payslips and related products.
- - Guide clients through SageHR and AutoEntry onboarding.
- - Resolve billing queries including subscription updates and payment methods.
- - Promote additional Sage solutions through cross-selling initiatives.
- - Maintain strong client relationships to drive retention and satisfaction.
Education
Grade 12 Matric certificate
Skills
- Sales and Cross-Selling
- Client Relationship Management
- Sage Products (Sage HR
AutoEntry
Payslips)
- Billing Support and Query Resolution
- Professional Communication
-Teamworking skills
collaborates well with colleagues
-Knowledge of finance systems (sage accounting)
Timeline
Tele Sales Advisor
Sage
01.2011 - 06.2026Read More
Grade 12 Matric certificate
Read More
Additional Information
- - Fluent in English and isiZulu
- - Strong focus on personal and professional growth
- - Excellent communication and problem-solving skills