Making people happy , making new coffee designs
Charles Chimponda
Health Care Worker
Cape Town
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Barista
Ocean Basket Waterfront
08.2017 - 12.2023
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Assistant Bartender
MSC Cruises
01.2023 - 10.2023
- Developed strong rapport with regular clientele through engaging conversation, remembering preferences, and providing personalized service.
- Enhanced overall guest experience through attentiveness to special requests or dietary restrictions when crafting cocktails or recommending beverages.
- Improved bar cleanliness by implementing regular cleaning schedules and maintaining a well-organized workspace.
- Provided exceptional customer service with a friendly demeanor, attentive listening skills, and prompt assistance when needed.
- Maintained full knowledge of menu offerings and learned how to prepare wide range of specialty drinks and cocktails.
Education
No Degree - Palliative Care Nursing
St Jonh Ambulance
South Africa 04.2001 -
No Degree - Barister
VovoTelo
Cape Town, South Africa 04.2001 -
BBA - Computer Management And Information System
Solusi University
Zimbabwe 04.2001 -
No Degree - Network Engineering
Mcmain School of Computing
Zimbabwe 04.2001 -
Skills
Up-selling
Interests
Timeline
Assistant Bartender
MSC Cruises
01.2023 - 10.2023
Barista
Ocean Basket Waterfront
08.2017 - 12.2023
No Degree - Palliative Care Nursing
St Jonh Ambulance
04.2001 -
No Degree - Barister
VovoTelo
04.2001 -
BBA - Computer Management And Information System
Solusi University
04.2001 -
No Degree - Network Engineering
Mcmain School of Computing
04.2001 -
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