Charlenia Yolanda Gilliland

Committed to achieving career success, I possess the skills to instill a customer service mindset and business-oriented ethic in a team. Taking initiative is not only enjoyable but also a strength. With experience managing diverse populations, I excel at adapting and thriving in various situations. Diligence, patience, and attention to detail are honed qualities. Effective communication and adaptability make me an exceptional candidate. Additionally, my passion for learning and dedication to producing high-quality work are attributes I take pride in. Emphasizing professional and well-groomed presentation is important to me.

• Ciro Technical, Marketing Administrator, 02/13/23, Rudi Van Jaarsveld, 082 782 4659, Ensure your team is courteous and polite to the customers and technicians, Ensure that company policies are been adhered to effectively, including staff discipline, time keeping, leave records, sick days, overtime records, etc., Ensure that the work environment is organized and clean at all times, Follows workplace procedures and instructions to achieve good OHS practice, Maintain SAP quotations, Ensure Fielding and filter Customers calls on all the different platforms, Maintain Planning and Coordinating field calls, Finalize planning, allocating calls on SAP, Roadshow and call cycles, Tracking completion of AH calls throughout all regions, Closing of service calls, Standard administration and Ad Hoc Reporting, Telemetry – Continuously monitoring statics and alerts on dashboard to ensure maximum machine uptime and to initiate corrective action when required, Escalation of daily unresolved issues
• Ciro Technical, Planning Administrator, Manie Fourie, 082 025 6696, Creating and distribution of Daily, weekly and Monthly reports for planning team to ensure accurate information is available, to assist with analysis of stock movement, customer requirements and sales rates on products, Collect info documents required to load new vendors onto SAP. Create material change workflows when required., Capture Purchase Requisitions as per planning team requirements and convert purchase requisitions to Purchase Orders once released., Ensure smooth processing of imported stock by processing invoices, booking of stock into import plant, transferring stock to the appropriate locations in SAP when stock is delivered, Ensure credits are requested from Supplier due to short shipments & process RTS, Manage senior management expense claims
• Ciro Technical, Technical Support Coordinator, 06/01/19, Mpai Mokhethi, 084 518 8167, Ensure your team is courteous and polite to the customers and technicians, Ensure that company policies are been adhered to effectively, including staff discipline, time keeping, leave records, sick days, overtime records, etc., Ensure that the work environment is organized and clean at all times, Follows workplace procedures and instructions to achieve good OHS practice, Maintain SAP quotations, Ensure Fielding and filter Customers calls on all the different platforms, Maintain Planning and Coordinating field calls, Finalize planning, allocating calls on SAP, Roadshow and call cycles, Tracking completion of AH calls throughout all regions, Closing of service calls, Standard administration and Ad Hoc Reporting, Telemetry – Continuously monitoring statics and alerts on dashboard to ensure maximum machine uptime and to initiate corrective action when required, Escalation of daily unresolved issues
• Ciro Technical, Warehouse Administrator, 05/01/18 - 05/31/19, Johan Van Der Walt, 081 406 0842, Ensure your team is courteous and polite to the customers and technicians, Ensure that company policies are been adhered to effectively, including staff discipline, time keeping, leave records, sick days, overtime records, etc., Ensure that the work environment is organized and clean at all times, Follows workplace procedures and instructions to achieve good OHS practice, Maintain SAP quotations and any changes (i.e. ship to and sold to details), Execute appropriate sections within uplift workflows, Maintain functional locations within 1855, Maintain manual and electronic in and out books, Coordinate equipment movements between Regions, using a courier company to collect and deliver equipment between Regions, Manage assets and equipment in the warehouse
• Ciro Technical, Technical Support Administrator, 05/03/17 - 04/30/18, Jolene Kantor, 076 829 8110, Service Orders, Opening and closing Service orders, accurately with correct information, Billing of service orders for customers without Maintenance agreement, Manage and monitor service orders. Compile report with reasons on Service orders open for more than 5 days, Upload notifications onto SAP service orders where required. Ensure Service orders are sent for scanning, Open R Calls when required

• Group Orientation: Insight of the Organization with its values, vision and missions.
• Call Cycle Systems: Collage of the field operatives – planned schedule of activities per position for all our customers (stores) and Clients.
• Fleet Services – Maintain all company vehicles
• Trimso System: Hand held Devices
• SysAid System: Fieldcomm, Cellphone and Tablet’s
• Customer Platform: Ciro WhatsApp Bot, Pragma, Assetforce and BP eMaintenance
• Roadshow: Mapping software system-Ciro Customer Data Base and their GPS Locations
• CGCSA: Consumer goods Council Crime Prevention Programme
• Health & Safety: Fire Marshall and First Aider
• Migrate and Grapevine: SharePoint
• Qlikview Developer Course
• SAP (Systems Application Product): Receiving, Returns, Purchase Orders and Service Orders
• SSAFM: Purchase Orders – Stationary, Accommodation, etc.
• Omnimobile: Price Survey, Field Marketers score cards – (Giving access to Managers).
• Graphs, Statistics and Numerical Reporting for PA’s and Administrators – Course duration- 2 days – Year 2008 (Builders Warehouse)
• Understand numerical reporting so that you can develop your own meaningful charts
• Add value to your manager or team by producing information to assist with business decision making
• Improve efficiencies through better understanding data and charting methods
• Produce reports for marketing, finance, sales, HR, production, etc. through understanding the principle techniques of data manipulation and graphs

• Available: 1 Month
• ID Number: 8108150178088