Charlene Reabetswe Thom
44 Cloete Ave Birch Leigh Kempton Park
Summary
Certified Human Resource professional offering 13 years of experience effectively managing HR operations, implementing strategic initiatives, and fostering positive employee relations. Demonstrated success in talent management, performance management, leave administration, service benefits, training and development, employee wellness and labour relations. Adept at maintaining compliance with legislations and regulations while promoting a diverse and inclusive workplace environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Director: Human Resources Management
Gauteng Department Of Health: DGMAH
01.2022 - Current
- Oversee an HR department of 09 team members and their various functions.
- Managing the administration of personnel files, maintaining accurate and up-to-date records and documentation related to compensation and service benefits.
- Analyzing statistical HR records pertaining to utilization of leave and devise strategies to address concerning matters (Absenteeism rate).
- Reduced staff absence rates by 20% through improved employee engagement, policies and procedures.
- Compile monthly operational plan review report for EXCO.
- Collaborate with cross-functional teams, including finance, labour relations, GEPF and department of E-gov to ensure effective communication and coordination of compensation and benefits.
- Ensuring that the HR policies and procedures are implemented and comply with regulations and legislation.
- Manage the administration of Employee Benefits: Leave, housing scheme, medical aid, termination plans and pension benefits.
- Ensure that payment of benefits and allowances are done on time and accurately.
- Managing ill-health retirement and incapacity cases in line with departmental polices and as per Schedule 8 of LRA.
- Provide information, advice and guidance to employees and management regarding HR policies and regulations.
- Managing audit queries, both internal audit and the Auditor General reports.
Senior Human Capital Management Practitioner
South African Social Security Agency
12.2015 - 11.2021
- Provided direct management and supervision to 02 HR Clerks to ensure the smooth running of all HR operations.
- Participated in developing and implementing the HR strategy and reported performance outcomes of operational targets monthly.
- Managed and maintained the HR budget, including compensation of employees, training, performance incentives and administration of overtime.
- Coordinated the recruitment and selection processes in collaboration with unit heads, including administration of appointment, transfers and exit processes.
- Reviewed and implemented the employment equity plan and ensured that post advertisements and appointments are done in line with EE plan.
- Developed talent management strategy that was used to retain talented employees, increasing upward mobility, and reduced turnover by.
- Coordinated organization development processes to address issues of succession planning, employee retention, organization design, and change management.
- Coordinated, facilitated and monitored the implementation of the Performance Management Policy and Probation Policy.
- Analyzed substandard performance and managed it through training interventions, employee health and wellness initiatives as well as labour relation processes.
- Developed and implemented the Workplace Skills Plan and the submission of Annual Training Report.
- Developed performance norms and standards to improve employees’ performance.
- Facilitated administration of temporary incapacity leave and Ill Health Retirement.
- Coordinated the administration of medical aids and Housing scheme.
- Managed the administration of pension fund withdrawals for retirements, resignations, dismissals, death in service and divorce orders.
- Produced an Employee Activity schedule for Employee Wellness events.
- Assisted line managers and supervisors with employee disputes, disciplinary actions, and other workplace issues.
- Established grievance handling and disciplinary proceedings in line with the Agency’s policies.
Senior Human Resources Officer
Department Of Agriculture
09.2013 - 11.2015
- Updated the staff establishment and compiled warm bodies report.
- Collaborated with line managers in identifying vacant and funded posts and compiled requests to fill submissions.
- Motivated for creation of new posts according to departmental needs.
- Compiled job specifications and publish job advertisements in various media platforms.
- Administrated the logistics for recruitment processes; i.e.: compiled candidate list, ensured appointment of screening panels and interview panels.
- Scheduled interviews for candidates and scribed during the screening and interview processes and compiled submissions thereof.
- Conducted pre-employment checks to suitable candidates.
- Trained and advised hiring managers on recruitment policy.
- Maintained comprehensive and up-to-date recruitment records.
- Collaborated with line managers to extend job offers to selected candidates and followed up with candidates throughout the hiring process.
- Ensured timeous appointment on PERSAL system.
Human Resources Officer
Department Of Health
10.2011 - 08.2013
- Involved with recruitment, labour relations, benefits administration, training and implementation of performance management and development policy.
HR Intern
Department Of Health
08.2010 - 09.2011
- Assisted HR team with daily HR functions, operations and general administrative duties.
Education
MBA - (Candidate)
University of Witwatersrand
Postgraduate Diploma - Business Administration
University of Witwatersrand
Bachelor of Commerce - Human Resource Management
University of The Free State
Senior Certificate -
Mamoratwa Combined School
Skills
- Management and supervisory skills
- Strong Collaboration Skills
- Effective Communications
- Organizational Skills
- Attention to Detail
- Problem-solving abilities
- Conflict Resolution
- Team building
- Professionalism
- Policies And Procedures
- Interpersonal Skills
- Microsoft Office proficiency
- Recordkeeping
- Policy Enforcement
- HRIS: Oracle, SAP & PERSAL
Affiliations
- South African Board of People Practice (SABPP)
- Code C1 Drivers Licence
Certification
- HR Professional, [SABPP] - [Member No: 82115456]
- Emerging Management Development Programme [University of the Western Cape]
- Skills Development Facilitation [Sowing Seed]
- Advanced Computer Skills [North-West University]
REFERENCES
Mr. Modise Kgafela
Deputy Director: HRM – Dr. George Mukhari Academic Hospital
Tel: 012 529 3936
Email: modise.kgafela@gauteng.gov.za
Mr. Ranveer Jogesser
Manager: Administration Support – South African Social Security Agency
Tel: 014 523 0308
Email: Ranveerj@sassa.gov.za
Ms. Keneilwe Modiegi
Assistant Director – Department of Agriculture
Tel: 018 392 4377
Email: kmodiegi@nwpg.gov.za
Timeline
Assistant Director: Human Resources Management
Gauteng Department Of Health: DGMAH
01.2022 - Current
Senior Human Capital Management Practitioner
South African Social Security Agency
12.2015 - 11.2021
Senior Human Resources Officer
Department Of Agriculture
09.2013 - 11.2015
Human Resources Officer
Department Of Health
10.2011 - 08.2013
HR Intern
Department Of Health
08.2010 - 09.2011
MBA - (Candidate)
University of Witwatersrand
Postgraduate Diploma - Business Administration
University of Witwatersrand
Bachelor of Commerce - Human Resource Management
University of The Free State
Senior Certificate -
Mamoratwa Combined School
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