Charlene Van Der Merwe
Property Administrator
Hartbeespoort
Summary
A reliable and detail-orientated administrative professional with over 12 years of combined experience in client service, office administration, and property management. Ten years of experience in the veterinary industry provided providing strong skills in customer care, retail sales, and operational coordination. For the past two years, I have excelled in property administration, managing tenants, contracts, billing, and maintenance operations, known for my professionalism, problem-solving ability , and dedication to maintaining smooth day-to-day operations in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Property Administrator
Civbuild Properties
Hartbeespoort
11.2023 - Current
- Conducted thorough background checks on potential tenants to maintain a safe living environment for all residents.
- Prepared recommendations for financial plans and future requirements for operating expenses.
- Organized community events to promote resident engagement and foster a sense of belonging within the complex.
- Support documentation for Rental Tribunal and legal matters.
- Manage tenants services, contracts, billing and monthly reports.
- Maintain accurate property records and ensure compliance with building policies.
- Key Achievement: Streamlined tenant communication and improved response times to maintenance issues.
Receptionist and Front Shop Assistant
Motsumi Animal Clinic
Brits
03.2010 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed payments, cash-ups, and daily banking with accuracy.
- Monitored stock levels, processed orders and maintained front shop displays.
- Conducted debt collection for over 1000 clients through calls, SMS, and email.
- Provided compassionate service to clients and their pets in stressful situations.
- Trained and supervised new front-desk and shop staff.
- Assisted veterinarians with administrative and client coordination tasks.
- Key Achievement: Increased retail sales and improved client satisfaction through excellent customer service and attention to detail.
Education
Grade 12 -
High School Brits
Brits 04.2001 -
Skills
Property management expertise
Veterinary & Retail Front Shop Operations
Customer Service & Communication
Billing, Invoicing & Financial Administration (Sage)
Stock Control & Ordering
Conflict Resolution & Problem Solving
Microsoft Word, Excel & Outlook
Time Management & Multi-tasking
Timeline
Property Administrator
Civbuild Properties
11.2023 - Current
Receptionist and Front Shop Assistant
Motsumi Animal Clinic
03.2010 - 01.2023
Grade 12 -
High School Brits
04.2001 -