Charlene Sias

Work History

Western Province Caterers (Medi-Clinic)

02.2020 - 12.2022

Replenishing patients' water jugs
Providing hot and cold drinks
Preparing patients' trays for meals
Serving patients meals at designated times
Delivering snacks to patients
Washing up patients' crockery
Hygiene Maintaining a high standard of hygiene and Disposing of waste appropriately.
Dietary needs Collating patients' menu choices, Recording food temperatures, and Being knowledgeable about patients' dietary needs.
Communicating with patients, staff, and guests to ensure accuracy and timelines of patient meal trays and floor stock
Dietary needs Collating patients' menu choices, Recording food temperatures, and Being knowledgeable about patients' dietary needs.
Hygiene Maintaining a high standard of hygiene and Disposing of waste appropriately.
Communicating with patients, staff, and guests to ensure accuracy and timelines of patient meal trays and floor stock
Adhering to the red tray system when appropriate
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.

Western Province Caterers (Medi-Clinic)

01.2023 - 12.2023

Customer service: Greeting customers, helping them find items, answering questions, resolving complaints, and promoting special offers.
Merchandise management: Restocking shelves, organizing displays, checking inventory levels, and receiving deliveries.
Sales transactions: Processing sales at the register, handling payments, and providing receipts.
Store upkeep: Maintaining cleanliness, tidying the sales floor, and dusting shelves.
Inventory control: Monitoring stock levels, reporting discrepancies, and assisting with stock orders.
Visual merchandising: Creating appealing product displays and ensuring proper signage.
Compliance with store policies: Adhering to company guidelines regarding sales procedures, returns, and customer interactions.

Western Province Caterers (Medi-Clinic)

01.2024 - 12.2024

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Collaborated with the management team to develop strategic plans for business growth and improvement
Facilitated clear communication between employees and upper management through regular meetings and updates.
Implemented staff training programs to elevate service standards and knowledge.
Coached new employees, ensuring smooth onboarding process and quicker adaptation to their role
supervises kitchen duties by managing the pantry, inventory, controlling how food is stored and prepared and supervising how the customers are serviced
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed inventory levels to minimize stockouts while reducing overhead costs.