Charlene Quinn
Sales Development Representative
Johannesburg
Summary
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Sales professional with over 15 years of experience in Sales. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking Sales development position. Offering excellent communication and good judgment.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
Work History
Sales Development Representative
PersistIQ
Vancouver, Canada
03.2022 - 06.2022
- Utilized Pipedrive to manage sensitive client information and update existing and new client profiles.
- Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Attended monthly sales meetings and quarterly sales trainings.
- Exceptional computer skills
- Built diverse and consistent sales portfolio.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Achieved or exceeded company-defined sales quotas.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Worked independently with minimal supervision.
- Completed daily outbound calls, up to 6 hours per day.
- Consulted with businesses to supply accurate product and service information.
- Stayed current on company offerings and industry trends.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
- Presented professional image consistent with company's brand values.
- Communicated well with broad range of professionals to pr mote Saas product or service.
Sales Representative
Genr8trading
Johannesburg, GP
05.2013 - 11.2021
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Expanded customer base and boosted profit within product line.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Revitalized product revenues to over $ 150650-00 in one year.
- Set up calendar with customer birthdays and other special events for personal touch.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Organized sales paperwork, presented proposals and finalized contracts.
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Account Executive
Training Force
Isando, GP
07.2010 - 01.2013
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Collaborated with internal teams to develop account strategy.
- Presented product concepts and offerings to meet client specifications and preferences.
- Identified customer needs to achieve service levels that met and exceeded expectations.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Prepared forecasts to gain understanding of measures needed to grow business.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Created and executed account strategies to translate organizational goals into client activities.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Executed successful sales strategies to convert leads into customers.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
- Cold called, canvassed and obtained referrals to develop sales pipeline.
- Managed sales cycle to maintain solid customer base.
- Prepared additional quotes for current clients to upsell products and services.
- Serviced accounts and proposed new products and services to maximize revenue.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Managed over 50 customer calls per day.brought in 700 delegates fot training we didn't offer, resultimg in $65500-00 over six months.
Account Executive
Office Fix
Johannesburg, GP
07.2010 - 11.2012
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Presented product concepts and offerings to meet client specifications and preferences.
- Identified customer needs to achieve service levels that met and exceeded expectations.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Executed successful sales strategies to convert leads into customers.
- Researched competitive landscape and emerging technologies to position brand in global marketplace.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
- Cold called, canvassed and obtained referrals to develop sales pipeline.
- Met and exceeded service level goals to achieve standards and expectations.
- Managed sales cycle to maintain solid customer base.
- Prepared additional quotes for current clients to upsell products and services.
- Serviced accounts and proposed new products and services to maximize revenue.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Handled 70 clients.
- Built and strengthened relationships with new and existing accounts to drive revenue growth
Sales Executive
Risktec
Randburg, GP
08.2010 - 08.2012
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Set up 3 appointments a day and did 100 cold calls daily.
New Car Sales Representative
Alberton Multi Franchise
Alberton, GP
05.2005 - 09.2009
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Drove team revenue totals by bringing in top sales numbers.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Completed registration paperwork and sales documentation.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Outlined sales, warranty and service procedures.
- Answered telephone and email inquiries from potential customers.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Maintained compliance with all service, quality and regulatory standards.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Increased business 30% in single quarter.
- Effectively located merchandise across various stores to address customer needs.
- Prepared purchased vehicles and completed final delivery checks.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Responded to customer enquiries via telephone and email.
New Car Sales Representative
Hyundai
Bryanston, GP
11.2003 - 03.2005
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Drove team revenue totals by bringing in top sales numbers.
- Completed registration paperwork and sales documentation.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Prepared purchased vehicles and completed final delivery checks.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Outlined sales, warranty and service procedures.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Located desired vehicles at auctions and other dealerships.
- Responded to customer enquiries via telephone and email.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
- Answered telephone and email inquiries from potential customers.
Education
High School Diploma -
Saint Martins
Linmeyer 01.1986 - 11.1990
Some College (No Degree) - Secretarial Studies And Office Administration
Kelly Greenoaks
Rosebank 01.1991 - 11.1991
Some College (No Degree) - Master Aesthetician
School of Natural Theapies And Beauty
Alberton, GP 01.1994 - 08.1994
Some College (No Degree) - Basic Bookkeeping
Damelin
Randburg, GP 01.1999 - 11.1999
Some College (No Degree) - Sales And Marketing Education
IQ Academy
Pretoria, GP 03.2015 - 03.2016
Skills
Self-Motivated
Problem-Solving
Multitasking Abilities
Organization and Time Management
Flexible and Adaptable
Written Communication
Dependable and Responsible
Data Entry
Decision-Making
Critical Thinking
Cold calling
Marketing
Company research
Slack
Lead generation
Appointment setting
Handling objections
Timeline
Sales Development Representative
PersistIQ
03.2022 - 06.2022
Some College (No Degree) - Sales And Marketing Education
IQ Academy
03.2015 - 03.2016
Sales Representative
Genr8trading
05.2013 - 11.2021
Sales Executive
Risktec
08.2010 - 08.2012
Account Executive
Training Force
07.2010 - 01.2013
Account Executive
Office Fix
07.2010 - 11.2012
New Car Sales Representative
Alberton Multi Franchise
05.2005 - 09.2009
New Car Sales Representative
Hyundai
11.2003 - 03.2005
Some College (No Degree) - Basic Bookkeeping
Damelin
01.1999 - 11.1999
Some College (No Degree) - Master Aesthetician
School of Natural Theapies And Beauty
01.1994 - 08.1994
Some College (No Degree) - Secretarial Studies And Office Administration
Kelly Greenoaks
01.1991 - 11.1991
High School Diploma -
Saint Martins
01.1986 - 11.1990