Charlene Muller
Office Administrator
Meyerton
Summary
Dynamic professional with a proven track record in office administration and personal assistance within the banking sector. Strong organizational skills and the ability to thrive under pressure enable effective contributions both independently and as part of a collaborative team. Committed to overcoming challenges with dedication and a positive attitude, ensuring reliable support in all tasks. A proactive approach to assisting others fosters a culture of knowledge sharing and teamwork, enhancing overall productivity and success.
Overview
21
21
years of professional experience
Work History
Office Administrator
FNB Homeloans
03.2008 - Current
- Spot check attendance registers for permanent & temp staff.
- Check permanent staff earnings report – report any irregularities or errors.
- Check temp staff salary bill and ensure that the hours are correct, obtain authorization – GRV hours on Procurement system.
- Control of over/under time return with explanations as to how these hours occurred.
- Untraced debits & credits to Risk department.
- General Ledger balances.
- All HR issues for all permanent & temp staff.
- Compliance training for staff.
- Monitor and Control stationary orders.
- Collate information for all returns.
- Processing of all business invoices.
- Month end reports.
- Ensure that Org chart is updated and correct – over 90 staff.
- Ensure that Managerial leave charts are updated and visible.
- Organize awards/team functions.
- General housekeeping.
- Ensure that OHS is up to date.
- Spot check first aid kits.
- Assist in payouts of refunds to clients as well as authorizing payouts that are going to clients.
- Assisting in general work queues – Data Changes, Repayment Letters.
- Controlling of all mailboxes in area and rooting work to a generic box.
- General office administration.
- All related P/A duties for the Operational Manager in Homeloans Servicing Department.
- Uploading of business journals.
- Applying for systems accesses for all staff in the business area.
- Logging of all IT calls for business area.
- Onboarding and Offboarding of staff members.
Admin Clerk
FNB Homeloans
02.2007 - 09.2008
- Indexing & splitting of documents on AWD.
- Data changes on Trust, CC, Company, and Joint & Individual bonds.
- Repayments letters for existing Homeloans.
- Loading debit orders.
- KYC of all Homeloans accounts.
Business Administrator & KYC Subject Matter Expert
FNB Shared Services
10.2007 - 02.2008
- Welcoming new staff members.
- Setting up new staff members on the different systems.
- Granting Hogan access to all staff members.
- Resetting Hogan passwords for all staff members.
- Updating all HASS levels.
- Hogan clean-ups.
- Assisting staff with IT problems.
- Assisting with KYC.
- Dealing with customer complaints.
- Verifying KYC documents.
- Setting up customer letter.
- Passing entries to clear funds in KYC suspense account.
- Weekly report.
Quality Control Consultant
FNB Homeloans
12.2006 - 01.2007
- Indexing & splitting of payout applications.
- Initial Checking payout applications.
- KYC home loan accounts.
FICA Official
FNB Homeloans
11.2004 - 11.2005
- Maintaining all existing home loan accounts where in terms of FICA relating to all entities.
- Receiving & quality checking of all FICA documentation received from the customer per legal entity.
- Hogan CIS maintenance.
- Outbound calls to customers and branches with regards to FICA.
Education
Grade 12 - Afrikaans, English, Mathematics, Biology, Traveling & Tourism, Hotel & Catering
High School Overvaal
01.2004
Skills
Organizational skills
Team coordination
Office administration
Problem solving
Record keeping
Invoicing and expense tracking
Calendar management
Accounts payable and receivable
Staff onboarding
Mailbox management
System access control
Personal Information
- ID Number: 8603160124080
- Nationality: South African
- Marital Status: Married
Cell Phone Number
083 762 0246
Work Number
087 336 7185
Language
Fully Bilingual in Afrikaans & English
Health
Excellent
Timeline
Office Administrator
FNB Homeloans
03.2008 - Current
Business Administrator & KYC Subject Matter Expert
FNB Shared Services
10.2007 - 02.2008
Admin Clerk
FNB Homeloans
02.2007 - 09.2008
Quality Control Consultant
FNB Homeloans
12.2006 - 01.2007
FICA Official
FNB Homeloans
11.2004 - 11.2005
Grade 12 - Afrikaans, English, Mathematics, Biology, Traveling & Tourism, Hotel & Catering
High School Overvaal