Summary
Overview
Work History
Education
Skills
Guesthouse GM
Proficient platforms
Professionalbio
Description
Languages
Timeline
Generic
Charlene Hocking

Charlene Hocking

Rental Agent
Port Elizabeth,EC

Summary

As a Real Estate Administrator, I played a crucial role in coordinating property transactions and managing documentation, ensuring the smooth flow of real estate processes. This position required exceptional organizational skills, attention to detail, and effective communication abilities to liaise with clients, real estate agents, and other stakeholders. My responsibilities included overseeing property transactions, maintaining meticulous records, and facilitating clear and efficient communication among all parties involved.

Overview

45
45
years of professional experience

Work History

Rental Agent

Pam Golding
09.2022 - Current
  • Reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
  • Interacted with tenants and coordinated with property managers to maintain property standards and tenant satisfaction.
  • Maintain and organize real estate documents, contracts, leases, and agreements.
  • Serve as a primary point of contact for clients, addressing inquiries, providing updates, and offering assistance throughout the real estate process.
  • Conduct market research to gather data on property listings, pricing trends, and local market conditions.

Administrator

Pam Golding Properties
09.2022 - 05.2024
  • Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
  • Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
  • Enhanced internal communication by creating a centralized information hub accessible to all staff members.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Updated property and contact details for agents listing in their farming areas.
  • Compiled agent property brochures for marketing.
  • Drew Lightstone Property evaluations, owner information updates.

Hostel Caregiver & Tutor

Bedford Country School
1 2021
  • Assisted scholars with homework.

PR/HR/Assistant Marketing

Procurement Express
01.2016 - 01.2018
  • Being the face of the company I worked on multiple online platforms
  • All HR duties, i.e
  • Workforce planning and employment
  • Implementing the organization's recruiting strategy
  • HR development
  • Organising company events
  • Handling MD’s daily task list and itinerary
  • Part of the marketing strategy team by helping generate leads and doing outreaches on social media and relevant blogs
  • I also used Linkedin Sales Navigator for some of my outreaches.

Locum

Multiple Guesthouses
01.2015 - 01.2016
  • Worked at multiple guesthouses as a locum.

Gym Manager

Curves Fitness
01.2014 - 01.2015
  • Complete management of the branch, design of tailor-made fitness and dietary plans for each one, training and motivating staff and administrative duties such as daily reports, debit order management and branch performance reports.

Counsellor

Family Foundation Training (FAMSA)
01.2014
  • Trauma counseling for Rape Outcry in Knysna & Port Elizabeth.

Hotel owner

Golden Valley Country Inn
01.2004 - 01.2011
  • Owned a quaint, 14 bedroom country hotel in the heart of the Karoo.

Advertising Controller

Rawson Estates
01.1995 - 01.1997
  • Approve and control all weekly advertising of properties for sale by the agents
  • Checked all actual invoices versus ordered on a weekly basis.

Graphic Designer

ESKOM College Midrand
01.1988 - 01.1991
  • Prep and do minutes for Dr Verster's meetings
  • Newspaper graphic designing for the ESKOM college by using page maker.

Retail Outlet Owner

Eclipse Sunglasses
01.1984 - 01.1987
  • Owned a sunglasses boutique in a satellite store.

Personal Assistant

Department of Finance/ Kemp & Oosthuisen
01.1980 - 01.1984
  • PA to Director-General
  • Was awarded 'Top Secret' clearance.

Education

Grade 12 -

Lyttelton Manor High

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TEFL Accredited Course

No Degree - Real Estate Agent (NQF 4)

Pam Golding
Port Elizabeth, South Africa
04.2001 -

Skills

Communication

Problem Solving

Technical

Management

Tutor

Guesthouse GM

  • Our Little Family B&B, Westville, Durban, +27 - 031 266 9797, +27 - 083 777 1245, cwilkin@iafrica.com
  • Huntley House B&B, Westville, Durban, +27 - 031 266 1528
  • Hunters Home, Knysna, +27 - 067 066 5327, +27 - 081 837 7668
  • Knysna Terrace, Knysna
  • Aqua Dreams Guest House, Plettenberg Bay, +27 - 072 571 6026
  • Fairy Knowe Hotel (42 rooms), Implemented Standard Operating Procedures(SOPs) for: - Laundry - Interior decorating - Buying of Linen - Training of staff - shifts & meal planning. - Private & corporate functions. Daily management of the business, cash summaries, menu planning, handling of all inquiries and reservations. Also income control – daily cash ups etc. and guest relations.

Proficient platforms

  • Google Suite
  • Microsoft Office
  • Medium
  • Facebook
  • Twitter
  • Mobile & Web Platforms
  • Adobe

Professionalbio

Technically sophisticated, dynamic, versatile and professional with extensive experience in organising and PR processes. An expert in handling organizational and clerical support tasks. Successful at managing the task lists of even the most demanding business executives. Fast turn-around time when incorporating and implementing new procedures to maximise efficiency and productivity.

Description

How do I describe myself in three words? Extrovert, sophisticated and loyal. My experience ranges from servicing guests in the hospitality industry to being at the forefront in the digital space.

Languages

Hebrew
Intermediate (B1)

Timeline

Rental Agent

Pam Golding
09.2022 - Current

Administrator

Pam Golding Properties
09.2022 - 05.2024

PR/HR/Assistant Marketing

Procurement Express
01.2016 - 01.2018

Locum

Multiple Guesthouses
01.2015 - 01.2016

Gym Manager

Curves Fitness
01.2014 - 01.2015

Counsellor

Family Foundation Training (FAMSA)
01.2014

Hotel owner

Golden Valley Country Inn
01.2004 - 01.2011

No Degree - Real Estate Agent (NQF 4)

Pam Golding
04.2001 -

Advertising Controller

Rawson Estates
01.1995 - 01.1997

Graphic Designer

ESKOM College Midrand
01.1988 - 01.1991

Retail Outlet Owner

Eclipse Sunglasses
01.1984 - 01.1987

Personal Assistant

Department of Finance/ Kemp & Oosthuisen
01.1980 - 01.1984

Hostel Caregiver & Tutor

Bedford Country School
1 2021

Grade 12 -

Lyttelton Manor High

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TEFL Accredited Course
Charlene HockingRental Agent