Charlene Hermann

Resolving complaints received from the Government Employees Ombuds Office, Public Protector's Office and from the Office of the CEO at the Government Pensions Administration agency.

Providing formal written responses.

Assisting the Legal Department with Admin Duties.

Compiling weekly, mothly and quarterly reports

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

• Communicated with customers via phone and email to confirm deliveries and respond to enquiries.
• Reduced errors in data entry tasks by maintaining accurate records and utilzing verification methods.
• Streamlined administrative processes by implementing efficient filing and organizational systems.
• Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
• Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
• Supported auditors by efficiently attending to requests.
• Coordinated and maintained impressive office organisation to keep facilities efficient, organised, and professional.
• Boosted department efficiency with timely completion of assigned tasks.
• Supported efficient data management, entered and updated records in database to ensure accuracy and completeness.
• Enhanced office efficiency by streamlining filing systems, ensuring quick and accurate retrieval of documents.
• Input data into spreadsheets and databases.
• Compiled and analyzed data to produce reports.