Charlene Govender
Responsible Credit Controller
Johannesburg South
Summary
Positive, diligent, and analytical individual with solid understanding of financial principles and excellent organizational skills. Knowledge of credit management and ability to analyze financial data to manage credit risk effectively. Committed to optimizing financial performance and maintaining healthy cash flow.
Overview
19
19
years of professional experience
2004
2004
years of post-secondary education
Work History
Admin Assistant
Exclusive Tyres
09.2023 - 05.2024
- Capturing of Good Received Vouchers (GRV) onto Sage Evolution System
- Capturing Return to Supplier if the need arises
- Creating of New Stock Codes on Sage System
- Assisting Admin Supervisor with cost updates
- Processing of Credit Notes on customer accounts
- Assisting with the filing of daily invoices
- Processing of Inter Branch Transfers
- Auditing of Invoices on a monthly basis
- Assisting Procurement Department with Containers received daily
- Assist warehouse stuff with stock queries
- Attend to pricing queries with local suppliers (Dunlop, Bridgestone, Continental and Goodyear)
- Reason for Leaving: Contract Ended
Admin Assistant
Smollan
07.2022 - 07.2022
- Updating of customer sales reports of weekly movement
- Sending reports to customers
- Assisting sales Managers with keeping track of sales on a weekly basis
- Assisting sales team with airtime top ups
- Assisting with the tracking on movement of stock for customers: E.g.: Bio Plus, Red bull and Handy Andy
- Reason for Leaving: One month contract ended
Credit Controller
Exclusive Tyres
09.2017 - 07.2019
- Documented customer payments and credit queries precisely, maintaining accurate and up-to-date accounts
- Used exceptional communication skills to build strong customer relations, enabling positive, professional account management
- Chased customers ahead of payment deadlines, ensuring balanced accounts within agreed invoice timeframes
- Handled telephone credit collections promptly and professionally, quickly resolving account issues
- Collaborated effectively with sales teams to ensure outstanding debts were paid within agreed timeframes
- Received and resolved customer queries efficiently, enabling timely invoice processing and payment
- Carried out regular customer credit checks, assessing and adjusting account credit limits according to score findings
- Maintained regular email and telephone contact with customers to appropriately manage overdue account payments
- Oversaw portfolio of clients to determine payment and credit limits, reporting status of good and bad payers to management
- Implemented procedures and policies to facilitate timely payments, maintaining high level of customer retention
- Scrutinised debtor balances to avoid late payments and bad debt, attaining financial stability objectives
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records
- Devised terms of credit for new clients to manage timely payments and avoid defaults
- Reviewed new credit requests, verifying eligibility and capability to understand credit position of clients
- Prepared statements and reports for accountant to provide information of financial position and performance, maintaining healthy cash flow
- Reason for leaving: Personal Reasons
Accounts Clerk
Xtreme Enterprises
04.2013 - 02.2015
- Payments of suppliers, filing of company documents (eg: invoices Statements), Doing invoices for suppliers on pastel evolution, Supervising of creditors department and invoicing department, Checking all bank recons, Checking all debtors documents are in order, Trail balance, Cash payments, Cash Receipts
- Managed all payment processing, invoicing and collections tasks
- Processed invoice payments and recorded information in account database
- Reviewed financial information before publishing figures, maintaining accuracy in accounting system
- Compiling Cashbook for Creditors
- Managed highly organized document filing system for account records, maintaining stringent data security
- Reason for Leaving: Relocation
Secretary/PA
Old Mutual
06.2009 - 03.2013
- Setting appointments for advisor, handling of emails, filling company documents, Banking
- Handling Advisers busy Dairy
- Answered inbound telephone calls promptly, directing clients, vendors and general queries to relevant teams
- Provided positive first impressions by maintaining immaculately reception areas and warmly greeting clients
- Acted with diplomacy and maintained confidentiality when dealing with sensitive issues
- Reason for Leaving: Change of career path.
PA/Manager
Bellagio Group
09.2007 - 05.2009
- Maintained clean and orderly reception area to impress and welcome visitors
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty
- Welcomed guests and clients in friendly, positive manner
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval
- Answered and directed incoming calls to relevant staff members using multi-line telephone system
- Managed team by offering support and constructive feedback to improve skills and maximise potential
- Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success
- Raised and processed purchase orders for stock replenishment
- Kept office documentation and filing system organised and updated
- Reason for Leaving: Company Closed
Admin Clerk, Despatch Clerk, Creditors Clerk
Xtreme Enterprises
11.2005 - 07.2007
- Compiling company filing in highly organized filing system, data capturing, booking flights for directors
- Maintained clean and orderly reception area to impress and welcome visitors
- Answered and directed incoming calls to relevant staff members using multi-line telephone system
- Recorded high volumes of financial transactions with accuracy
- Loading of monthly and weekly payments load on banking app
- Payment of weekly salaries
- Petty cash captured on General Ledger
- Reason for Leaving: Better Opportunities
Education
Secondary School - English, Afrikaans, Maths, Biology, Business Economics, Travel and Tourism
Clairwood Secondary School
Skills
Continuous improvement mindset
Debtor monitoring
Assertiveness in collections
Collection strategy development
Credit analysis
Understanding of credit laws
Timeline
Admin Assistant
Exclusive Tyres
09.2023 - 05.2024
Admin Assistant
Smollan
07.2022 - 07.2022
Credit Controller
Exclusive Tyres
09.2017 - 07.2019
Accounts Clerk
Xtreme Enterprises
04.2013 - 02.2015
Secretary/PA
Old Mutual
06.2009 - 03.2013
PA/Manager
Bellagio Group
09.2007 - 05.2009
Admin Clerk, Despatch Clerk, Creditors Clerk
Xtreme Enterprises
11.2005 - 07.2007
Secondary School - English, Afrikaans, Maths, Biology, Business Economics, Travel and Tourism
Clairwood Secondary School
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