Charleen Liebenberg

• Enterprise: Beauty by Jess
• Promoted additional products and services to increase sales numbers and revenue with diverse selection.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Performing beauty services.
• Worked while still in school every weekend and school holidays.

• Performing all Ionithermie treatments as the only Ionithermie Therapist aboard.
• Hosting seminars.
• Recommendation of Home Care.
• Reception duties.
• Assisting Spa Manager with Inventory Responsibilities.
• June 2013 - Top Ionithermie Therapist Award of the Carnival Fleet.

• Advised clients on proper home-care regimens.
• Fostered friendly, warm, and exceptional customer experience.
• Developed customized facial treatments for individual clients to address specific skin care needs.
• Performed Laser Hair Removal & Skin Rejuvenation IPL (Ellipse)
• April & May 2014 - Top Therapist of the Month.

• Guided patients on their journey to achieve desired results.
• Documented patient information, treatment plans, and patient responses.
• Developed and implemented intensive individualized treatment plans together with the patient's overseeing Doctor.
• Senior Aesthetic Therapist performing all Aesthetic treatments that Skin Renewal offers.

• Mentored team members to enhance professional development and accountability in workplace.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Reviewed sales and gross profit report to assess company efficiency.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Responsible for social media, marketing.
• Reception responsibilities.

• December 2016 - July 2021: Served as Branch Manager of our Willowbridge Branch.
• First manager in the company to accomplish a turnover of 2 million and made the Willowbridge Branch the top-performing branch in terms of total turnover within the company. This achievement was sustained.
• In August 2021, I was transferred to the Constantia Branch to enhance growth and provide support.
• Successfully achieved exceptional growth for the Constantia Branch, with an average increase of 45% in turnover compared to the previous year's collective results.
• Received the Branch of the Year award in 2018 and 2019 at Willowbridge, and in 2021 at the Constantia branch.
• Recognized as the Best Leader of the Year in 2023.
• Duties is everchanging/evolving:

- Managing Professional stock

- AesthetixCRM

- Reception duties

- Setting up Budget and tracking thereof

- KPI reports

- Weekly communication with Head Office

- Social Media

- Organizational

- Maintenance

- Schedules for all staff

- Patient Incidents and management/reporting

- Competitor Analysis yearly

- Managing Health & Risk procedures

- Managing Retail stock

Summary:

I am a highly organized, dedicated, and diligent individual with a strong work ethic. I prioritize setting both short-term and long-term goals to strive for continual achievement. I am skilled at adapting to challenges and embracing changes, allowing me to navigate new situations with ease. My loyalty and commitment are evident in my consistent dedication to professional endeavors.

Position: Branch Manager, Skin Renewal Constantia

As the Branch Manager at Skin Renewal Constantia, I undertook the pivotal responsibility of rejuvenating and invigorating the branch, paralleling the remarkable success I achieved at Willowbridge. Tasked with breathing new life into the establishment, my mission was clear: to elevate the branch to unprecedented heights and surpass previous turnover records.

Drawing upon my proven track record and expertise, I implemented a comprehensive strategy aimed at revitalizing every aspect of the branch's operations. Leveraging innovative marketing techniques, I crafted compelling campaigns tailored to resonate with our target audience, driving increased foot traffic and brand awareness.

Within that year Skin Renewal Constantia achieved branch of the year award.

Spearheaded the establishment of a new branch in Century City following maternity leave, encompassing complete oversight of construction, pre-opening setup, and operational readiness. Cultivated strong patient relationships, providing comprehensive care from initial consultation through treatment progress. Achieved consistently high year-over-year growth, with Century City branch often leading the company's 20 branches in percentage gains.