Charleen Kachidza

An energetic and determined individual who found a passion for Customer Service / Support within Telecommunications for more than 5 years. My strong ability to understand metric data and build strong relationships has aided me in being able to achieve many goals throughout my journey with Mukuru.

I've gained valuable experience in Customer Service / Customer Support that includes understanding and owning the controllable elements of service-level delivery as well as support, the ability to use data and insights to prepare metric reviews, and make changes where required. I have directly led teams of people as well as incubation and training of new candidates as required by Management.

Strong communicator, able to establish team spirit and the sense of a common goal on all levels, whilst keeping focus on the customer. Analytical mind, articulate and competitive self-starter, pragmatic and rational thinker. Always looking for a new challenge.