Summary
Overview
Work History
Education
Skills
Resume Objective
Personal Information
References
Volunteer Experience
Timeline
Generic
Charleen Kachidza

Charleen Kachidza

Customer Support Consultant
Cape Town

Summary

An energetic and determined individual who found a passion for Customer Service / Support within Telecommunications for more than 5 years. My strong ability to understand metric data and build strong relationships has aided me in being able to achieve many goals throughout my journey with Mukuru.

I've gained valuable experience in Customer Service / Customer Support that includes understanding and owning the controllable elements of service-level delivery as well as support, the ability to use data and insights to prepare metric reviews, and make changes where required. I have directly led teams of people as well as incubation and training of new candidates as required by Management.

Strong communicator, able to establish team spirit and the sense of a common goal on all levels, whilst keeping focus on the customer. Analytical mind, articulate and competitive self-starter, pragmatic and rational thinker. Always looking for a new challenge.

Overview

9
9
years of professional experience
43
43
years of post-secondary education
2
2
Languages

Work History

Customer Support Consultant

Mukuru
8 2018 - Current
  • Results‑oriented sales & support consultant with a drive to exceed goals, passionate about people,
    and can go the extra mile when providing customer service.
  • Motivated and goal‑driven with track record of success in generating repeat business and closing
    tough sales.
  • Friendly people person with great leadership abilities, have been assisting with incubation from the
    1st of March 2023
  • Proficient with email interactions and have strong follow-up skills
  • Identifying customer needs and wants and assisting accordingly
  • Check with customers after sales to ensure satisfaction and respond quickly to all customer
    requests
  • Handling abusive customers and having excellent negotiating tactics
  • Consistently reach my KPIs and sales targets
  • World‑class service provider
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
  • Provided empathetic support to customers during challenging situations, leading to increased trust and loyalty.
  • Documented detailed notes after each interaction to ensure accurate record-keeping and seamless hand-off between shifts or departments if required.
  • Proactively identified opportunities for upselling products or services based on individual customer needs, driving revenue growth.
  • Balanced multiple tasks simultaneously while still providing outstanding support, showcasing excellent time management abilities.

Hostess

Slick Restaurant Group
05.2015 - 05.2018
  • Managed reservations and organized seating arrangements to ensure optimal customer flow and minimize wait times.
  • Maintained cleanliness and organization of front-of-house area
  • Provided exceptional customer service, addressing and resolving any guest concerns or special requests.
  • Collaborated with waitstaff and kitchen staff to ensure seamless dining experiences for guests.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements.
  • Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.

Education

Data Analytics: Dashboards Vs Data Stories

Linkedin
Online
04.2001 - 05.2022

Customer Service; Handling Abusive Customers

Linkedin
Online
04.2001 -

Developing Credibility As A Leader

Linkedin
04.2001 -

Forensic Accounting And Fraud Examination

UDEMY
04.2001 -

Developing Credibility As A Leader

Alison
Online
04.2001 -

Soap Making Masterclass

Alison
Online
04.2001 - 05.2023

Microsoft Excel - Data Analysis With Excel Pivot T

Udemy
Online
04.2001 -

Dropshipping & Affiliate Marketing

Alison
Online
05.2024

Skills

  • Excellent ability to analyze and solve problems
  • Possess an active, energetic, and responsible personality
  • Superb written and oral communication skills
  • In-depth knowledge of MS Word, MS Access, PowerPoint and other computer applications
  • Innovative, resourceful, and proactive
  • Unique ability to convince and influence
  • Effective networking techniques and outstanding interpersonal skills
  • Extensive knowledge and experience in product promotion, hence, the ability to increase the firmʼs profitability
  • Sound expertise in sales and marketing

  • [Product or Service] support

  • Ticket management

  • Live chat support

  • Microsoft Windows and Office

Resume Objective

To provide the best sales consultancy services for one of the countryʼs foremost corporations today and to pursue my career by working in a highly challenging work setting where my skills and knowledge will be put to test. Self-motivated, patient, committed, and able to work with little or no supervision

Personal Information

Date of Birth: 02/09/91

References

  • Junaid, Kiaam, junaid@mukuru.com, Mukuru Shared Services
  • Doron, +27873573465, Slick Restaurant Group

Volunteer Experience

Volunteering and participating in the community

Timeline

Hostess

Slick Restaurant Group
05.2015 - 05.2018

Data Analytics: Dashboards Vs Data Stories

Linkedin
04.2001 - 05.2022

Customer Service; Handling Abusive Customers

Linkedin
04.2001 -

Developing Credibility As A Leader

Linkedin
04.2001 -

Forensic Accounting And Fraud Examination

UDEMY
04.2001 -

Developing Credibility As A Leader

Alison
04.2001 -

Soap Making Masterclass

Alison
04.2001 - 05.2023

Microsoft Excel - Data Analysis With Excel Pivot T

Udemy
04.2001 -

Customer Support Consultant

Mukuru
8 2018 - Current

Dropshipping & Affiliate Marketing

Alison

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Charleen KachidzaCustomer Support Consultant