Charleen Britz (nee Mather)

Work History

Supreme Ford - Mr Lucian De Paiva

Mafikeng

06.2016 - Current

Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Maintained high customer satisfaction standards to meet or exceed targets.
Suggested add-on services that would be helpful to customers and improve bottom line.
Do invoicing and do service and warranty claims on a daily basis.
Followed up with customers to offer additional support and check resolution satisfaction.
Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Mega Save - Super Save Stores

Gaborone

06.2009 - 11.2013

Maintained appropriate filing of personal and professional documentation.
Displayed absolute discretion at handling confidential information.
Kept detailed track of household and maintenance inventory and schedules.
Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
Oversaw personal and professional calendars and coordinated appointments for future events.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Attended meetings, took notes and tracked action items.
Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.

Department Of Justice - Regional Office

Mafikeng

02.1996 - 08.2001

Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
Oversaw personal and professional calendars and coordinated appointments for future events.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
Served as point of contact between clients and managerial staff.
Documented and distributed meeting notes to identify, analyze, and improve workflows.
Participated in team meetings and staff training sessions.
Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
Attended meetings, took notes and tracked action items.
Documented and distributed meeting notes to identify, analyze, and improve workflows