Charl Van Niekerk
Senior Technician And Sales
Bloemfontein
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
19
19
years of post-secondary education
2
2
Languages
Work History
Senior Water Purification Technician and Sales
Forever Pure Water
12.2021 - Current
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Maintained quality assurance and customer satisfaction objectives.
- Applied critical thinking and research to address complex issues.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Tracked and recorded parts and labor costs related to each service call.
- Addressed routine equipment maintenance according to established schedule.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Drafted preventive maintenance schedule to support equipment longevity.
- Tested components and systems to evaluate performance and identify concerns.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Maintained compliance with regulatory standards and safety requirements.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Wrote and revised maintenance procedures.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Worked with diverse types of weather and ground conditions.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Researched and implemented new technologies and equipment.
- Serviced minimum of 6 water purification systems per day.
Online Sales Operations Coordinator
Hobbyist
01.2019 - 11.2021
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Created promotional campaigns to boost sales and drive customer loyalty.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Researched and developed new products to meet customer demands.
- Managed financial tracking, inventory coordination and social media marketing.
- Monitored trends in online retail to identify new opportunities for growth.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Tested website features and functionality for optimal performance.
- Developed relationships with suppliers to facilitate timely delivery of products.
- Implemented marketing campaigns to increase customer engagement and sales.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
Community Mobilizer - Service Delivery
Cancer Association Of South Africa (CANSA)
10.2018 - 12.2019
- Managed cases of cancer patients receiving social or community service support.
- Gathered opinions and support from grass-roots supporters to solidify group position.
- Facilitated community outreach to expand participation and support.
- Supported patients through development of new life skills, obtaining resources and transitioning back to society.
- Educated young people about strategies for driving discussions and promoting social changes.
- Assisted patients with obtaining housing, employment and support resources.
- Helped patients navigate social services system and access needed resources.
- Coordinated and managed volunteer activities for community service projects.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Intervened in crisis situations to obtain support for patients and reduce escalation or recurrence risks.
- Created educational materials to convey important information to service recipients.
- Approached issues proactively to best meet current and future community needs.
- Helped create comprehensive program to meet support needs of cancer patients.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Led group discussions and activities to meet different community needs.
- Tracked service activities and outcomes against outlined plans and goals.
- Kept case files updated, accurate and aligned with requirements.
- Cultivated strong network of providers delivering necessary assistance to cancer patients in community.
- Coordinated with different service providers to meet clients' individual needs.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Traveled extensively to various towns throughout Eastern Free State to facilitate and participate in volunteer meetings.
- Managed volunteer groups of 2 to 50 per town.
Recruitment Consultant and Office Manager
FS Personnel Recruitment Services
04.2017 - 10.2018
- Operated and maintained applicant tracking and candidate management systems.
- Hired employees and initiated new hire paperwork process.
- Collected candidate CV's to grow passive talent pipeline to prepare for future hiring needs.
- Assessed and recommended top candidates to hiring managers to provide qualified employees to fill open positions.
- Tracked recruitment metrics and reported on progress to evaluate recruitment effort success.
- Maintained company Applicant Tracking System (ATS) to manage and track resumes and information about candidates.
- Provided support to hiring managers and HR teams to keep recruitment processes aligned with organizational goals.
- Negotiated offers and closed deals to finalize recruitment process and secure best talent.
- Networked and built relationships with potential candidates and industry professionals to identify potential candidates, stay informed about industry trends and gain insight into skills and qualifications in demand.
- Coordinated and scheduled interviews for candidates and hiring managers to meet in person or online at mutually convenient times.
- Created recruitment marketing campaigns to attract and engage potential candidates.
- Conducted background checks, reference checks and other pre-employment screenings, identifying candidates to meet hiring criteria.
- Managed recruitment process to keep candidates informed about application status and meet organizational recruitment goals.
- Utilized recruitment technology tools and platforms to streamline recruitment processes.
- Developed and posted job descriptions to various platforms to communicate open position requirements to potential candidates.
- Screened and interviewed candidates to evaluate potential employees' qualifications.
- Identified and sourced qualified candidates for open positions to meet organizational needs.
- Managed and sourced from third-party recruiting agencies to expand potential candidate pool.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Assisted with writing job postings and job descriptions for boards.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Collaborated with managers to identify and address employee relations issues.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Coordinated special projects and managed schedules.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Evaluated employee records and productivity and submitted evaluation reports.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Reported to senior management on organizational performance and progress toward goals.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Office management of 4 employees.
- Interviewed up to 10 candidates per day.
Water PurificationTechnician
Forver Pure Water
03.2015 - 03.2017
- Completed job reports and logs immediately following service calls.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Supported design tasks with 3D modeling and drawings of facilities, infrastructure and systems.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Addressed routine equipment maintenance according to established schedule.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Tested components and systems to evaluate performance and identify concerns.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Applied critical thinking and research to address complex issues.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Tracked and recorded parts and labor costs related to each service call.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Researched and implemented new technologies and equipment.
Financial Advisor
Wealth Solutions Capital
12.2014 - 03.2015
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Facilitated new client on boarding process and investment account setup.
- Monitored and updated financial plans to comply with client goals.
- Collaborated with clients to develop customized investment portfolios.
- Assisted clients with budgeting and cash flow management.
- Advised clients on investments, retirement and estate planning.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Studied financial documents to identify potential areas needing improvement.
- Cold calling 50 customers per day.
Education
Teach English Foreign Language - TEFL
World TESOL Academy
United Kingdom 08.2023 - 08.2023
Course in Palliative Care - Palliative Care And Support
Hospice
Bloemfontein 07.2019 - 09.2019
Bachelor of Social Science - Psychology
University of The Free State
Bloemfontein 01.2012 - 12.2015
Bachelor of Science - Computer Science And Programming
University of The Free State
Bloemfontein 01.2008 - 12.2010
High School Diploma -
Jim Fouche High School
Bloenfontein 01.1996 - 12.2007
Skills
Attention to Detail
Multitasking and Organization
Project Management
Works Well Under Pressure
Extensive Organizational Skills
Tech-Savvy
Relationship Building
Emotional Awareness
Client Relations
Timeline
Teach English Foreign Language - TEFL
World TESOL Academy
08.2023 - 08.2023
Senior Water Purification Technician and Sales
Forever Pure Water
12.2021 - Current
Course in Palliative Care - Palliative Care And Support
Hospice
07.2019 - 09.2019
Online Sales Operations Coordinator
Hobbyist
01.2019 - 11.2021
Community Mobilizer - Service Delivery
Cancer Association Of South Africa (CANSA)
10.2018 - 12.2019
Recruitment Consultant and Office Manager
FS Personnel Recruitment Services
04.2017 - 10.2018
Water PurificationTechnician
Forver Pure Water
03.2015 - 03.2017
Financial Advisor
Wealth Solutions Capital
12.2014 - 03.2015
Bachelor of Social Science - Psychology
University of The Free State
01.2012 - 12.2015
Bachelor of Science - Computer Science And Programming
University of The Free State
01.2008 - 12.2010
High School Diploma -
Jim Fouche High School
01.1996 - 12.2007