Summary
Overview
Work History
Education
Skills
Languages
References
Certification
Interests
Reading, Cooking, Camping
https://www.linkedin.com/in/charl-kock-470258206/
Timeline
Generic
Charl Kock

Charl Kock

Operations Manager
Randburg

Summary

Seasoned professional in managed services and franchised partner account management, consistently exceeding lead generation and conversion goals. Proven track record in providing strategic technological support to partners, fostering growth initiatives and improving operational efficiency. Strong background in the medical cannabis sector, focusing on market development and regulatory compliance. Expertise in streamlining business processes, managing teams, and implementing strategic plans to enhance profitability and customer satisfaction.

Overview

11
11
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Operations Manager

Labat Africa Limited
Johannesburg
09.2023 - 06.2025
  • Directed end-to-end supply chain operations for securing medical-grade cannabis from licensed facilities in compliance with Section 21 regulations.
  • Implemented forecasting models, reducing stockouts by 32% and enhancing procurement efficiency.
  • Developed scalable SOPs for order processing, warehouse management, and distribution tasks.
  • Cultivated strong relationships with suppliers and franchisees to facilitate strategic expansion.
  • Resolved customer concerns promptly, ensuring high satisfaction levels.
  • Recruited, hired, and trained crew members in project application and customer service protocols.
  • Monitored inventory levels consistently, placing timely orders to maintain optimal stock.
  • Reviewed financial statements and sales reports to assess productivity and goal achievement.
  • During my time at Labat healthcare/Cannafrica I played an instrumental role in securing, opening and supplying 100+ Cannafrica outlets nationwide.

Area Manager/Marketing Specialist

Canna Clinic SA
Durban
07.2020 - 12.2022
  • Directed operations for network of alternative medicine clinics specializing in cannabis therapeutics.
  • Executed inventory control strategies across franchises, achieving 25% reduction in waste.
  • Managed branding initiatives and promotional campaigns to enhance customer engagement.
  • Ensured compliance with National Healers Association regulations across all locations.
  • Developed sales forecasts and schedules aligned with productivity targets.
  • Monitored district performance metrics to ensure achievement of organizational goals.
  • Conducted market research, analyzing competitors to inform strategic decisions.

Regional Sales Manager

Retail Insight
Bloemfontein, FS
04.2016 - 08.2017
  • Oversaw regional sales operations, recruiting and training teams across various product lines.
  • Conducted market trend analyses to inform inventory and marketing strategies.
  • Coached team members to achieve revenue goals consistently.
  • Led sales planning and account management, expanding existing accounts and establishing new ones.
  • Met regional sales objectives through effective promotion strategies and key account servicing.
  • Managed regional and local sales managers to ensure alignment with business objectives.
  • Achieved promotion to Regional Sales Manager three months after joining by surpassing national targets.
  • Managed team of 8 regional sales representatives and consistently achieved high sales targets.

Agency Manager

Avis Budget Group
Jeffery's Bay, EC
11.2014 - 10.2015
  • Optimized vehicle fleet logistics, fuel pricing, and customer operations for national coverage.
  • Enhanced operational availability by refining vehicle rotation and upsell systems.
  • Developed strategies that increased customer retention rates and expanded market share.
  • Cultivated relationships with existing customers through consistent follow-up communications.
  • Executed thorough opening, closing, and shift change functions to uphold operational standards daily.
  • Supported agency partner campaign execution, facilitating effective technology use to meet objectives.

Education

High School Diploma -

Dalby State High School
Dalby, Queensland, Austrailia
12.2013

Skills

  • Strategic management of operations

  • Employee training

  • Inventory management

  • Efficient procurement processes

  • Team-oriented delegation

  • Regulatory adherence

  • Inventory and shipping coordination

  • Standard operating procedure creation

  • Demand forecasting

  • Risk assessment and mitigation

  • Cost reduction strategies

  • Data-informed strategy development

Languages

English - Native

Afrikaans - Native

French - Beginner 

References

References available upon request.

Certification

Code 8 Drivers License, Fire Fighting, First Aid,

Interests

Family, Golf, Self improvement

Reading, Cooking, Camping

I enjoy peaceful environments, whether it's on a mountain or beach, with a good book. Big on hiking and camping, I enjoy cooking as a hobby, experimenting with all kinds of cuisines. Family, prosperity, and progress is my motto.

https://www.linkedin.com/in/charl-kock-470258206/

LinkedIn Profile Link 

Timeline

Operations Manager

Labat Africa Limited
09.2023 - 06.2025

Area Manager/Marketing Specialist

Canna Clinic SA
07.2020 - 12.2022

Regional Sales Manager

Retail Insight
04.2016 - 08.2017

Agency Manager

Avis Budget Group
11.2014 - 10.2015

High School Diploma -

Dalby State High School

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Charl KockOperations Manager