Charl Coetzee
Admin Manager
Bela Bela
Summary
I am an Innovative Manager with a strong track record in driving business growth and enhancing operational efficiency. Demonstrates strategic thinking and exceptional leadership to inspire teams and achieve organisational goals. Leverages excellent communication skills to build strong relationships with stakeholders and foster collaborative work environments. Delivers transformative results through commitment to continuous improvement and proactive approach.
Overview
20
20
years of professional experience
1
1
Certification
2
2
Languages
Work History
Guesthouse Manager and Chef
African Sky Guesthouse
09.2023 - 08.2025
- Answering telephone calls.
- Manage and oversee daily administrative matters (orders, health & safety, timesheets & rosters).
- Hosting guests and ensuring that their stay meets both the guest and guesthouse expectations.
- Maintain the smooth operation of the guesthouse.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Oversaw compliance with regulatory standards, passing all inspections without any violations.
- Drove company growth with a proactive mindset and results-oriented plans for business operations.
- Set up business contracts, obtained signatures and processed paperwork.
- Led team of 5 employees, fostering a collaborative environment to meet project deadlines efficiently.
- Fostered strong relationships with key clients, resulting in a 25% increase in repeat business.
Retail Sales Associate
ReMax Jacaranda
06.2021 - 05.2023
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Resolved customer queries using active listening and problem-solving skills.
- Assisted customers in selecting products that best fit their personal needs and preferences.
- Worked flexibly across multiple customer access points.
- Processed sales transactions accurately, handling cash and card payments with attention to detail.
- Delivered exceptional service by understanding customer needs and exceeding expectations.
- Handled customer complaints with professionalism, working towards fair and swift resolutions.
- Provided exceptional customer service, addressing queries and concerns with patience and understanding.
- Resolved customer issues with empathy and efficiency, turning negative experiences into positive outcomes.
- Completed Pre and Post inspections.
- Drew up necessary legal documents.
Call Centre Agent
Freedom Debt Councillors
06.2020 - 05.2021
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Remained calm under pressure to handle customer complaints and solve problems.
- Canvasing and cold calling to generate prospective new leads for Debt Review clients.
- Load new clients on MAXIMUS System.
- Generate an affordability document.
- Followed-up on customer interactions to provide further support.
Call Centre Manager
Intelliento
02.2016 - 05.2020
- Coordinated with other departments to resolve complex customer issues promptly.
- Maintained detailed records of customer interactions, orders, and feedback in CRM system.
- Managed a high volume of outbound calls in a fast-paced environment, demonstrating excellent time management.
- Helped teams reach ambitious sales objectives with multi-channel marketing campaigns.
- Conducted follow-up calls with customers to gauge satisfaction and encourage repeat business.
- Coordinated with logistics and finance departments to ensure timely delivery and accurate billing for clients.
- Adapted communication style to match different customer personalities, facilitating smoother transactions.
- Participated in weekly team meetings to discuss sales strategies and performance improvement.
- Tracked and analysed personal sales data, using insights to set future sales goals.
- Collated consumer data for product preference analysis and campaign optimisation.
- Liaised with stakeholders to identify key sales objectives and devise strategies to achieve goals.
- Accurately recorded calls, client information and sales data on CRM systems for future marketing and sales purposes.
- Conducted regular performance reviews, offering constructive feedback and career development advice.
- Developed and maintained strong relationships with existing clients, fostering loyalty and repeat business.
Property Sales Consultant
Letting-Zone
01.2006 - 04.2016
- Followed-up with prospects and hot leads to obtain exclusives and drive new sales.
- Delivered exceptional customer service, addressing queries and concerns promptly to ensure client satisfaction.
- Managed property listings on various platforms, ensuring accurate and enticing descriptions.
- Maintained up-to-date knowledge of the property market, trends, and relevant legislation.
- Created and maintained a database of clients, keeping them informed of relevant properties and market updates.
- Interviewed clients to determine property needs and preferences.
- Negotiated sales and lettings agreements, securing favourable terms for clients.
- Promoted property sales through adverts, open houses and participation in multiple listing services.
- Generated lists of for-sale properties.
- Conducted property viewings, highlighting key features to prospective buyers and tenants.
- Acted as an intermediary in negotiations between buyers and sellers, striving to give fair deals to both parties.
- Utilised advanced negotiation skills to close deals efficiently, meeting both buyer and seller expectations.
- Greeted new home buyers and promoted features of newly constructed homes.
- Handled all company accounts.
Education
NVQ Level 4 - NQF 4
Estate Agency Affairs Board
JHB01.2006
Diploma of Higher Education - Matric
Varing High School
Alberton, GP01.1990
Skills
Inventory management
Certification
EC
References
- Henk, (African Sky), 0606048961
- ReMax, (Melinda Van Dyk), 0129909000
- Adele, (Character Ref), 0742936300
Interests
Avid Gardener, Classic car enthusiast, Reading
Timeline
Guesthouse Manager and Chef
African Sky Guesthouse
09.2023 - 08.2025
Retail Sales Associate
ReMax Jacaranda
06.2021 - 05.2023
Call Centre Agent
Freedom Debt Councillors
06.2020 - 05.2021
Call Centre Manager
Intelliento
02.2016 - 05.2020
Property Sales Consultant
Letting-Zone
01.2006 - 04.2016
Diploma of Higher Education - Matric
Varing High School
NVQ Level 4 - NQF 4
Estate Agency Affairs Board