Charl Cha-Cha
24/7 Technical Engineer
Bellville
Overview
11
11
years of professional experience
4036
4036
years of post-secondary education
Work History
24/7 Technical Engineer
Stanchion Payment Solutions
01.2023 - Current
- Identified and corrected system faults to minimize operational system downtime.
- Delivers technical resolutions, optimizing stability and performance for Managed Services customers.
- Acts as a primary escalation point for incidents, preventing issues from reaching higher management levels.
- Performs in-depth problem-solving and root cause analysis using log and trace files.
- Provides technical support for production environments, including implementation and day-to-day management.
- Proactively monitors Postilion and POS environments for early issue identification and resolution.
- Executes recurring changes, such as the configuration of new stores and BINs.
- Implements company processes to ensure timely and effective incident resolution, minimising disruption and impact to clients.
- Utilises proactive monitoring to identify and address potential issues before they escalate.
- Offers hands-on support and guidance to colleagues, strengthening the team's capability in handling escalations and delivering effective resolutions.
- Serves as the primary technical escalation point for the active support team and after-hours calls.
- Ensures adherence to quality standards and implements corrective measures as needed.
- Improved system performance by troubleshooting and resolving complex technical issues.
- Collaborated with cross-functional teams to develop innovative solutions for challenging technical problems.
- Executed troubleshooting and server support in remote situations.
- Detected system issues and routed support tickets to the relevant teams for timely resolution.
- Analyzed and interpreted data to identify trends and recommend improvements.
Assistant Production Manager
Food Lovers Market HQ
04.2022 - 12.2023
- Developed detailed production reports for senior management, providing insight into key performance metrics.
- Managed daily operations of the production floor, ensuring all tasks were completed accurately and efficiently.
- Completed and recorded recycling and rework documentation with high degree of accuracy.
- Defined manufacturing performance standards and reviewed outcome of performance goals to set future targets.
- Mentored junior staff members, fostering a positive work environment that encouraged professional growth.
- Assisted in reducing production costs by streamlining processes and eliminating waste.
- Implemented safety protocols, resulting in a decrease in workplace accidents and injuries.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Analyzed data trends to inform future decision-making processes related to scheduling adjustments or workflow improvements.
- Led quality control initiatives to reduce downtime and boost profits.
- Resolved conflicts among team members diplomatically, promoting a harmonious work environment where all employees could succeed.
- Delivered operating plans and growth objectives.
- Resolved issues quickly to maintain productivity goals.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
Merchandiser / General Assistant
Food Lovers Market Head Quarters
03.2018 - 04.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Fostered collaborative team environment, leading to more efficient merchandise handling and display setup.
Information Management Clerk and Patient Administration (Volunteer)
New Somerset Hospital
03.2017 - 08.2017
- Maintained filing system and organized customer documents for easy retrieval of information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Apprentice
Sharpe Auto Repair
01.2016 - 02.2017
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
- Demonstrated adaptability by quickly learning new techniques and applying them to daily tasks.
Shop Manager (Take-Aways)
Parow Café
05.2014 - 12.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
Education
National Senior Certificate -
Tygerberg High School
National Diploma - Occupational Health And Safety Management
University of South Africa
Cape Town, South Africa01-2022
Skills
- Computer literate (Windows, Word, Excel, Access, Power Point)
- Experience working with Symphonix
- Organizational and planning expertise
- Work independently with the ability to use initiative
- Excellent management of projects and successful completion thereof
- Excellent facilitation and communication skills
- Conflict resolution skills, excellent negotiating skills
- Ability to function as a team player within a competitive environment
- Technical troubleshooting
- Technical support
- Software troubleshooting
- Technical documentation
- Remote support
Personal Information
- ID Number: 9510285096086
- Ethnicity: White
- Date of Birth: 10/28/95
- Gender: Male
Timeline
24/7 Technical Engineer
Stanchion Payment Solutions
01.2023 - Current
Assistant Production Manager
Food Lovers Market HQ
04.2022 - 12.2023
Merchandiser / General Assistant
Food Lovers Market Head Quarters
03.2018 - 04.2022
Information Management Clerk and Patient Administration (Volunteer)
New Somerset Hospital
03.2017 - 08.2017
Apprentice
Sharpe Auto Repair
01.2016 - 02.2017
Shop Manager (Take-Aways)
Parow Café
05.2014 - 12.2015
National Senior Certificate -
Tygerberg High School
National Diploma - Occupational Health And Safety Management
University of South Africa
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