Charity Tsongorera

• Collaborated with internal and external stakeholders, auditors and legal counsel to confirm compliance with applicable laws and regulations.
• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Collected, validated, and distributed information to employees.
• Maintained board binder containing governing documents, policies and written consents.
• Conducted general board correspondence and kept records of all correspondence.
• Notified 10 board members of meetings and kept detailed record of board attendance.
• Maintained full contact list of board members, board member appointment dates, term of appointments and board member biographies.
• Supervised, assessed Attendees
• Supported Trainers in learning and applying new skills through meaningful professional development.
• Managed practical action plans to respond to audit discoveries and compliance violations.
• Assisted with internal and external audits to confirm compliance with applicable laws and regulations.

• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Worked with central management to identify, plan, align, and address training needs.
• Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
• Compiled training handbook and related course materials.
• Scheduled and coordinated training sessions, including booking facilities and arranging catering.
• Coordinated with department leaders to identify training needs and develop targeted solutions.
• Built constructive trainer and vendor relationships for successful program delivery.
• Planned and conducted over 50 staff trainings with emphasis on Menstrual hygiene areas.
• Selected, developed and delivered classroom and online training materials to meet program needs.

Improved operational processes resulting in productivity increase in HR department.

• Conducted career fairs, screened over 100 resumes and interviewed applicants to build candidate pipelines and enhance company culture.
• Built comprehensive employee recruiting strategy.
• Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
• Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes.

• Created instructional materials for best practices.
• Looked for and drove improvements to instructing, mentoring and coaching.
• Analyzed assessments, compiled reports and provided informed feedback.
• Designed and implemented training program.
• Compiled training handbook and related course materials.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
• Worked with central management to identify, plan, align, and address training needs.
• Met department budgets by monitoring and reviewing training expenses.
• Facilitated high-quality training program delivery to employees and external stakeholders.
• Scheduled and coordinated training sessions, including booking facilities and arranging catering.
• Developed and executed strategies to improve training program performance.
• Verified training program compliance with applicable laws and regulations.
• Created and maintained detailed training records and reports for management review.
• Produced training manuals, presentations and resources for enhanced learning.

• Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
• Compiled training handbook and related course materials.
• Worked with central management to identify, plan, align, and address training needs.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Created and maintained detailed training records and reports for management review.
• Verified training program compliance with applicable laws and regulations.
• Developed and executed strategies to improve training program performance.
• Produced training manuals, presentations and resources for enhanced learning.
• Met department budgets by monitoring and reviewing training expenses.
• Scheduled and coordinated over 50 training sessions, including booking facilities and arranging catering.
• Coordinated with department leaders to identify training needs and develop targeted solutions.
• Facilitated high-quality training program delivery to employees and external stakeholders.
• Built and maintained professional relationships with vendors and suppliers.
• Trained and mentored new personnel hired to fulfill various roles.
• Analyzed and evaluated training effectiveness and program outcomes.
• Established and maintained quality control standards.
• Provided coaching and mentoring to employees.
• Utilized variety of instructional design methodologies to create effective learning experiences.

• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Collected, validated, and distributed information to employees.
• Entered and maintained departmental records in company database.
• Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
• Collected data on program efficacy through data analysis and implemented solutions for improvement.
• Provided leadership for program workers and attendees, guiding day-to-day activities and facilitating in prisons environment.
• Identified areas in need of improvement and implemented solutions.
• Planned special events for program participants based on changing needs, times of year, and availability.
• Planned and facilitated 0ver 20 workshops in accordance with curricula, employing varied methods to maximize attendance.

• Developed and monitored project schedules, budgets and objectives for successful completion.
• Worked closely with organizations, individual businesses and government agencies to foster welcoming climate for business.
• Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
• Organized scope, schedule and assignments for entire team.
• Coordinated numerous small- and large-scale projects to meet client requirements.
• Gathered and organized supporting materials for meetings and project updates.
• Monitored deadlines and milestones to keep team on track with project schedule.
• Allocated project resources to drive productivity and maximize efficiency.
• Kept senior management well-informed by preparing and presenting project status reports.
• Developed and deepened relationships with key stakeholders.
• Facilitated workshops to collect project requirements and user feedback.
• Partnered with project team members to identify and quickly address problems.
• Reported regularly to managers on project budget, progress, and technical problems.

• Contributed to estimating and presenting project costs before project kick-off to set expectations, promote accountability and maintain sustainable profit margins.
• Coordinated project meetings and confirmed relevant stakeholder awareness of tasks, goals and project timelines.
• Led quick-response team formed from experienced staff and quickly confront and resolve complaints and issues.
• Interacted with customers to identify preferences and specifications, fostering timeline and budget adherence.
• Running Trails on Ecological sanitation Toilets.
• Market and encourage use of Biogas cook stoves.
• Production and submission of project proposals to donors e.g. DANIDA and EU
• Working with over 100 women and OVCs

• Sorted and organized files, spreadsheets, and reports.
• Interacted with customers by phone, email, or in-person to provide information.
• Analyzed problems and worked with teams to develop solutions.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.
• Data capturing
• Preparing site files and documentation.
• Facilitated over 50 workshops with farmers on Land and water conservation. Implementation and monitoring of drip kits.